Group Air Travel Counselor

American Express Global Business Travel; New York (NY); On-site; USD 39,200 - 72,800; Full time

Benefits offered by this job

Health and welfare insurance plans

Retirement programs

Parental leave

Travel perks

Access to over 20,000 courses

Job summary

A leading global travel management company is seeking talented travel counselors to join their team. The ideal candidate will have 2+ years of corporate travel experience and strong international reservations skills. This is a virtual position, offering flexibility and the chance to work from home. You will assist clients with their travel arrangements, ensuring top service and compliance with policies. Competitive salary ranging from $39,200 to $72,800, along with various benefits including travel perks and training opportunities.

Qualifications

• At least 2 years of corporate travel counselor experience.
• Strong international reservations experience is highly preferred.
• Knowledge of POS tools and GDS systems are a plus.

Responsibilities

• Provide high-quality travel counseling and service.
• Handle customer inquiries and reservations efficiently.
• Ensure compliance with travel policies and procedures.

Skills

Corporate travel counselor experience

International reservations experience

Effective communication skills

Conflict resolution skills

Organizational skills

Problem solving skills

Ability to manage change

Multitasking ability

Tools

Sabre

Salesforce

Comet

Job description

2 weeks ago Be among the first 25 applicants

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Hours of operation

Monday through Friday 8am - 8pm EST

Qualifications

• Must have at least 2+ years of corporate travel counselor experience; current corporate travel experience is highly preferred.
• Must have strong international reservations experience.
• Preferred Sabre Experience or Dual GDS is a plus.
• Knowledge of American Express Point of Sales (POS) tools is a plus; Rezone Plus (ROP), Hotel Marketplace, Quick Exchange, Salesforce, Comet, SBP preferred.
• Effective communication and conflict resolution skills.
• Strong organizational and ability to multitask.
• Demonstrates problem solving skills.
• Ability to manage change effectively.
• Ability to manage workflow in a highly complex & fast changing environment.
• Strong knowledge but not limited to International Faring, Airline upgrade procedures, and Hotel amenities.
• Displays highest level of integrity when dealing with internal & external customers.

Virtual position

Axcess@Home Requirements:

• Dedicated workspace must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties.
• Axcess@Home Agent is responsible for supplying their own furniture, desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher.
• Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement.
• Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment.

Location

United States

Salary

The US national base salary range for this position is from $39,200.00 - $72,800.00. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

Benefits

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

Equal Opportunity Statement

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

If you don’t meet every requirement

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;