Group Account Executive

Gorman 56 Personnel Consultants, Inc.; Village of Garden City (NY); Hybrid; USD 100,000 - 125,000; Full time

Job summary

Gorman 56 Personnel Consultants, Inc. is seeking a Group Account Executive located in Garden City, NY. This role offers flexibility with the option to work remotely. The successful candidate will manage a diverse portfolio of clients, focusing on client satisfaction and retention while providing expert knowledge in group benefits and health insurance.

Responsibilities include developing client relationships, managing insurance operations, and educating clients on relevant regulations and products. Strong problem resolution and networking skills are essential for success in this position.

Qualifications

• Demonstrated experience in managing self-insured and fully insured clients.
• Strong customer service focus with proven retention skills.
• Ability to develop and maintain relationships with decision-makers.

Responsibilities

• Manage, retain, and grow existing book of business.
• Educate clients on benefits legislation and compliance.
• Support sales team with new business strategies.

Skills

Group benefits knowledge

Health insurance expertise

Client relationship management

Problem resolution skills

Sales strategies

Job description

Group Account Executive • Location: Garden City, NY • Work Week: 3 days in office and two days at home or 100% remote • Salary: $100-125,000

Our client, one of the most recognized and respected insurance brokerages on Long Island, seeks a talented benefit account executive to manage several complex self‑insured and fully insured clients. The role includes expert group benefits/health insurance knowledge, resolution skills, and a focus on client satisfaction and retention.

Responsibilities

• Manage, retain, and grow existing book of business through networking, referrals, and cross‑selling.
• Establish, cultivate, and manage customer relations with client and prospective decision‑makers; also maintain professional relationships with carrier partners and internal resources.
• Plan and direct renewal process for health and life coverages.
• Recommend the most appropriate insurance solutions, alternative strategies, plan modeling and cost‑reduction opportunities.
• Ensure renewal, sales, and insurance operations compliance requirements are documented into the agency management system.
• Conduct strategic planning sessions with clients as defined in annual service goals and objectives.
• Routinely educate clients on benefits legislation, regulatory requirements, compliance, and new product information.
• Identify, develop, and oversee customer needs and service plans for each client to ensure exceptional customer service and client satisfaction.
• Manage resolution of client issues as well as escalated employee enrollment and claims issues.
• Prepare and execute stewardship reports and new business strategies, including proposals and presentations while ensuring agreement with customer requests/requirements.
• Support sales team with new business strategies, prospect meetings and implementation of new clients.
• Promote commitment to achieve or exceed internal and external performance standards and department/agency goals.
• Support training initiatives for new service and sales teammates.
• Participate in internal and external meetings.
• Promote teamwork within department and profit center through support, knowledge sharing and a positive attitude.
• Participate in training opportunities to remain current on industry information and new product development.