Ground Systems Field Technician

Zipline; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Zipline is the world’s largest and most experienced drone delivery service. Zipline’s ground systems enable autonomous operations at field sites.

As a Ground Systems Field Technician, you will install, commission, maintain, and document the electrical, network, and mechanical systems that keep those sites ready to operate safely. You will own the quality of hands‑on site work from installation through maintenance.

Qualifications

• Basic mechanical, residential/light‑commercial electrical, network and office‑software knowledge.
• Hands‑on mechanical/electrical assembly and inventory‑management skills.
• Careful adherence to installation standards, manuals and safety procedures.

Responsibilities

• Install, configure, commission and quality‑check ground‑system installations at new Zipline sites, including electrical and network systems.
• Diagnose and resolve basic electrical, network, system and site faults within the defined scope (not electrician‑level work).
• Perform maintenance and upgrades to improve ground‑system uptime and reliability.
• Document, track and resolve issues with engineering and cross‑functional teams via ticketing platforms.
• Maintain records of site surveys, installations, maintenance actions and troubleshooting steps.
• Manage accountability programs for tools, calibration equipment and vehicles.

Skills

Mechanical knowledge

Electrical knowledge

Network knowledge

Office software

Hands-on installation

Inventory management

Tools

OSHA 30

Job description

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Zipline operates on four continents and makes a delivery somewhere in the world every 30 seconds, with millions of deliveries completed, including blood, vaccines, medical supplies, food, and retail products.

About You And The Role

Zipline’s ground systems enable autonomous operations at field sites. As a Ground Systems Field Technician, you will install, commission, maintain, and document the electrical, network, and mechanical systems that keep those sites ready to operate safely. You will own the quality of hands‑on site work from installation through maintenance. Success means sites are commissioned to standard, issues are resolved and documented, and ground systems remain reliable for sustained autonomous operations.

What You’ll Do

• Install, configure, commission, and quality‑check ground‑system installations at new Zipline sites, including electrical and network systems.
• Diagnose and resolve basic electrical, network, system, and site faults within the defined configuration scope; this role does not perform electrician‑level tasks.
• Perform maintenance and upgrades that improve ground‑system uptime and reliability.
• Partner with engineering and cross‑functional teams to document, track, and resolve issues through company ticketing platforms.
• Maintain accurate records of site surveys, installations, maintenance actions, and troubleshooting steps.
• Manage accountability programs for tools, calibration equipment, and vehicles.
• Follow safety protocols, electrical standards, manuals, and SOPs while contributing improvements to installation standards and troubleshooting guides.

What You’ll Bring

• Basic mechanical, residential/light‑commercial electrical, network, and office‑software knowledge, plus hands‑on mechanical/electrical assembly, organization, and inventory‑management skills.
• Careful adherence to installation standards, manuals, and safety procedures for mechanical, electrical, and automation systems.
• Ability to troubleshoot time‑sensitive problems, develop practical fixes, and adapt to changing sites, technologies, and procedures.
• Ability to work outdoors year‑round in varying weather conditions.
• Availability for shifts including days, evenings, and weekends, with up to 20% travel as needed and 80%+ travel during the first three months for offsite or remote training.
• A valid U.S. driver’s license and ability to lift or move up to 55 pounds.
• Preferred experience through either an electrical pathway—low‑voltage/network systems—or a construction pathway—general construction, heavy steel, technical drawings, and material‑handling equipment; OSHA 30 is a plus.

Equal Opportunity Statement

Zipline is an equal‑opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.