Ground Service Agent

Colonial Group; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Uniforms

Paid time off

401(k) plan

Global career opportunities

Job summary

dnata USA at JFK Airport is hiring a Ground Service Agent to guide inbound and outbound aircraft, load and unload bags, and operate ground support equipment. This role is based at Terminal 8 with a pay rate of $21.00 and a schedule that includes weekends and holidays, offering hands-on training and cross-training opportunities.

Join a global aviation leader focused on safety, teamwork, and career growth. You will work outdoors in all weather, pass FAA/Airport clearances, and have the chance to

Qualifications

• High school diploma or GED equivalent.
• A valid state driver’s license and ability to obtain FAA/Airport authorizations.
• Pass SIDA airport clearance and all required training tests.
• Basic computer literacy and willingness to learn new systems and equipment.
• Reliability, teamwork, and a desire to take on new challenges while building your future in aviation.

Responsibilities

• Guide inbound and outbound airplanes to and from gates.
• Lift, load, unload, and transport passenger bags and cargo to and from aircraft.
• Drive and/or operate ground support equipment such as tow tractors, belt loaders, and baggage tugs.
• Maintain safety and security on the ramp by following safety procedures.
• Communicate efficiently with ground personnel and flight crews.
• Work collaboratively with other departments to gain cross-functional exposure.
• Follow all regulations and procedures to build regulatory knowledge.
• Perform other duties as assigned, including cross-training in related functions.
• Engage in physical activity and lift up to 70 pounds regularly.

Skills

Reliability

Teamwork

Adaptability

Communication

Education

High School Diploma or GED

Job description

Ground Service Agent – dnata USA (JFK Airport)

Location: TERMINAL 8
Pay Rate: $21.00
Schedule: Includes weekends and holidays

Join Our Award-Winning Team

At dnata, we’re Reconnecting a Better World through a best-in-class team of dedicated, passionate, and highly trained aviation professionals. We’ve been named “Ground Handler of the Year” seven years in a row, and our success is built on the expertise and growth of our people.

If you’re looking for more than just a job — if you want to start a career in aviation with one of the most respected air service providers in the world —If you’re looking for an exciting career in aviation-join the dnata TEAM!

About dnata

dnata is one of the world’s largest air services providers, operating in 129 airports across 35 countries and partnering with over 300 airlines. Each day, dnata teams handle more than 1,900 flights and 8,500 tons of cargo.

As part of our Orlando team, you’ll play an essential role in keeping flights safe, on time, and efficient while learning multiple aspects of airport operations through cross-training opportunities that can launch a long-term career in aviation.

You Will

• Guide inbound and outbound airplanes to and from gates — gaining precision and situational awareness that builds the foundation for future leadership roles.
• Lift, load, unload, and transport passenger bags and cargo to and from aircraft, carts, dollies, and conveyors — mastering ramp logistics and teamwork in a fast-paced environment.
• Drive and/or operate ground support equipment such as tow tractors, belt loaders, and baggage tugs — building technical proficiency valued across all airport operations functions.
• Maintain safety and security on the ramp by following dnata’s award-winning safety procedures — developing skills in compliance and operational safety.
• Communicate efficiently with ground personnel and flight crews — strengthening vital coordination and communication skills.
• Work collaboratively with other departments — gaining cross-functional exposure to cargo, passenger service, and operations control, preparing you for diverse career paths within dnata.
• Follow all federal, state, airport, and company regulations and procedures — building a foundation of regulatory knowledge essential for future roles.
• Perform other duties as assigned, including opportunities to cross-train in related functions (e.g., cabin cleaning, cargo handling, or passenger services), broadening your experience and advancing your aviation career.
• Engage in physical activity, including standing, lifting, bending, stooping, pushing, and pulling, for extended periods of time.
• Safely handle up to 70 pounds regularly and ascend/descend jetway stairs while carrying baggage.
• Work outdoors in all types of weather and around active aircraft and machinery.

As you gain experience and complete cross-training, you’ll have the opportunity to progress into positions such as Lead Agent, Trainer, or Operations Supervisor — or expand your career into dnata’s cargo, passenger service, or flight operations divisions. Many of our leaders began right here on the ramp.

You Have

• A valid state driver’s license and the ability to obtain FAA/Airport-required authorizations.
• The ability to pass SIDA airport clearance and all required training tests.
• A high school diploma or GED equivalent.
• Basic computer literacy and a willingness to learn new systems and equipment.
• Reliability, teamwork, and a desire to take on new challenges while building your future in aviation.

We’re looking for individuals who are eager to grow, learn multiple skills, and build a career in one of the most dynamic industries in the world.

What We Offer

• Weekly pay
• Paid training and uniforms
• Paid time off
• 401(k) plan
• Global career opportunities across dnata’s cargo, catering, and ground handling divisions

Why Join dnata

When you join dnata, you join a global aviation family that believes in safety, teamwork, and continuous growth. Here, your career can take flight — whether you stay on the ramp, move into leadership, or explore opportunities across dnata’s international network.

Start your journey in aviation today — with dnata at JFK AIRPORT.