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Overall Job Summary
This position is responsible for enrolling & completing the training course Level 1 provided by Petsense, “Paragon,” in preparation for a career in grooming and/or bathing.
Paragon is a virtual distant learning program where students are guided through a 15-week training program designed to educate students on the fundamentals in bathing and grooming, while also providing the necessary basic skills in safety, pet first aid and CPR, pet handling skills, dog anatomy and dog physiology. This is achieved through a combination of hands-on practice, book work, online exams, watching videos and submitting photos of practical application for grading.
Essential Duties and Responsibilities
- Maintain regular and predictable attendance.
- Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
- Support selling initiatives (TEAM):
- Thank the Customer
- Engage with the customer and/or pet
- Advise products or services
- Make it Memorable
- Groom Technicians in Training are required to learn & perform a combination of duties throughout their training. These include:
- Successfully enroll & complete the Paragon training for Level 1 within five weeks.
- Safe Pet Handling
- Bathing, Drying, Brushing and Combing all coat types
- Nail Trimming
- Ear Cleaning
- Preparatory Hair Trimming
- Basic Clipper Techniques
- Basic Finishing Techniques
- Customer Service Skills
- Demonstrating Professionalism
- Equipment Handling and Maintenance
- Ensuring the safety and well-being of animals
- Inspecting animals for external signs of parasites, disease or injury and reporting findings
- Practicing Safety and Sanitization protocols
- Sanitizing and maintaining grooming tools and equipment
- Assisting in generating business and maintaining records
- Operating computer as needed
- Recovery of store if needed
- Ensuring safety and care of live animals
- Completing all documentation
- Perform other duties as assigned.
Required Qualifications
- Comfort working with dogs and cats, demonstrating patience and compassion.
- Must provide own grooming tools or be willing to purchase them.
- High school diploma or equivalent; ability to read, write, and count accurately.
Preferred Skills & Abilities
- Operate grooming tools and equipment effectively.
- Effective communication with team and customers.
- Compassionate treatment of animals.
- Attention to detail and problem-solving skills.
- Basic computer skills and ability to resolve issues ethically.
Working Conditions
- Indoor environment with moderate noise.
- Exposure to grooming instruments, pet waste, wet conditions.
- Work shifts vary, generally no less than 4 hours, may exceed 8 hours.
- Promote safety and adhere to safety guidelines.
- Hard surface floors, adequate lighting and temperature.
Physical Requirements
- Ability to move and transfer animals and equipment up to 50 pounds.
- Stand for up to 8 hours, frequently move around the salon.
- Utilize grooming instruments and operate store equipment.
- Read, write, and communicate effectively.
- Operate in a non-sedentary role, with physical and mental stamina.
Disclaimer
This description provides an overview and is not exhaustive. All duties are performed as assigned by supervisors.