Grocery Team Lead - Inspire Guests & Grow Talent

Giant Eagle, Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 52,000; Full time

Job summary

Giant Eagle, Inc. is seeking a Grocery Lead in Pittsburgh to keep teams on track and deliver exceptional guest service. You will manage department records, processes, and standards while supporting an environment that enables peers to succeed.

The role requires 6 months to 1 year of retail experience, potential for non-union leadership, and a commitment to safety and team development within a dynamic grocery setting.

Qualifications

• Experience: 6 months–1 year; desire to become a Non-union Team Leader; retail work experience or Store Leader recommendation.
• Experience: grocery/dairy or related field desired; retail leadership or supervisory experience; product knowledge for department; performance/discipline record.
• Education: High school diploma or equivalent.
• Certification/licensing: varies by department.
• Lifting: up to 50 pounds.
• Age: at least 18.

Responsibilities

• Lead the team by example to deliver unparalleled guest service.
• Understand guest service initiatives and measurement tools (voice of guest, mystery shoppers).
• Respond to guest calls regarding product inquiries and orders.
• Schedule team members and delegate work assignments.
• Provide coaching and feedback to team members.
• Oversee and evaluate training for team members.
• Attend and conduct daily team huddles.
• Write department orders and monitor stocking/receiving.
• Develop and implement merchandising plans following company guidelines.
• Build store product assortment and manage inventories.
• Reduce out-of-stocks and participate in physical inventories.
• Use tools to reduce shrink and ensure audits are passed.
• Adhere to safety guidelines and the collective bargaining agreement.
• Promote diversity, inclusion, and respect within the team.

Skills

Customer service

Team leadership

Retail knowledge

Scheduling

Education

High school diploma

Job description

Giant Eagle, Inc. is seeking a Grocery Lead in Pittsburgh to keep teams on track and deliver exceptional guest service. You will manage department records, processes, and standards while supporting an environment that enables peers to succeed.

The role requires 6 months to 1 year of retail experience, potential for non-union leadership, and a commitment to safety and team development within a dynamic grocery setting.