Grocery Stock & Customer Service Associate

Roche Bros. Supermarkets; Acton (MA); On-site; USD 21,000 - 25,000; Full time

Job summary

Roche Bros. Supermarkets in Acton, MA is seeking a grocery stocker to stock shelves, rotate product, and maintain clean, neatly displayed merchandise while delivering friendly customer service.

You will greet customers, assist with deliveries, manage shelf temperatures and dates, and help keep the department organized. The role requires reading and following instructions in English and is eligible for hourly pay between $15.00 and $17.90.

Qualifications

• Must be 16 years of age; (18 to use compactor)
• Complete training in the grocery operation.
• Ability to prioritize work load and have sense of urgency.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.

Responsibilities

• Greet assist and thank customers in a prompt, courteous and friendly manner.
• Commit to the "Golden Rule" and work with other associates to build a strong grocery team.
• Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Receive and unload deliveries, check for accuracy, and store product in designated area.
• Keep all grocery products in display cases, coolers and freezers rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
• Clean shelves as they are restocked, fill and build displays, and make sure these are blocked and straightened.
• Help to keep the department merchandised in accordance with the needs of the community.
• Return all overstock to stockroom in an organized manner.
• Perform price changes when necessary.
• Notify grocery manager of potential shrink problems (damaged or missing merchandise), out-of-stock items on shelf, potential security problems, and customer requests/complaints.
• Practice the "Cleaner's Creed" and proper sanitation procedures.
• Monitor cooler and display area temperatures to ensure product quality; report refrigeration failure immediately.
• Keep sales and work area swept clean, orderly, and free from safety hazards; report hazards to management.
• Exercise proper safety practices when lifting or moving product or using equipment and tools.

Skills

Prioritization

Sense of Urgency

English Communication

Following Instructions

Job description

Roche Bros. Supermarkets in Acton, MA is seeking a grocery stocker to stock shelves, rotate product, and maintain clean, neatly displayed merchandise while delivering friendly customer service.

You will greet customers, assist with deliveries, manage shelf temperatures and dates, and help keep the department organized. The role requires reading and following instructions in English and is eligible for hourly pay between $15.00 and $17.90.