Grocery Specialty Merchandise Specialist

Food Lion; Lorton (VA); On-site; USD 21,000 - 28,000; Part time

Job summary

Food Lion in Lorton, VA is seeking a Customer Service Associate to provide quality service in the Center Store department. You will help customers, maintain shelf conditions, and ensure accuracy in stocking and plan-o-grams, while following Food Lion policies and safety guidelines.

The role emphasizes teamwork, learning multiple store tasks, and complying with all regulations. A high school diploma is preferred, and you will participate in required CBT and training programs to support daily

Qualifications

• High school graduate or equivalent preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Responsibilities

• Provide enthusiastic, fast, friendly, and accurate customer service.
• Courteous and helpful to other associates
• Maintain proper Specialty Merchandise product level according to standard practice while controlling backroom inventory and maintaining proper shelf conditions
• Maintain shelf allocations according to plan-o-grams
• Ensure that back stock is properly maintained
• Work in new items and tags within 1 week of receiving items and refer to plan-o-grams for proper placement
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Multitasking

Problem-solving

Education

High school diploma or equivalent

Job description

Food Lion in Lorton, VA is seeking a Customer Service Associate to provide quality service in the Center Store department. You will help customers, maintain shelf conditions, and ensure accuracy in stocking and plan-o-grams, while following Food Lion policies and safety guidelines.

The role emphasizes teamwork, learning multiple store tasks, and complying with all regulations. A high school diploma is preferred, and you will participate in required CBT and training programs to support daily