Grocery Security & Customer Service Officer

Hy-Vee; Saint Joseph (MO); On-site; USD 28,000 - 38,000; Full time

Job summary

Hy-Vee in Saint Joseph, MO is seeking a Security Guard to provide prompt, friendly customer service while safeguarding shoppers and assets. You will monitor store activity, intervene in disturbances, and police incidents as needed, collaborating with store leadership.

The role emphasizes protecting customers and associates, adhering to policy, and maintaining a safe store environment with vigilant surveillance. Physical readiness and reliable attendance are important for success.

Qualifications

• High school diploma or equivalent is required.
• Security training or experience preferred.
• Ability to perform physically demanding work when needed.

Responsibilities

• Provide prompt, friendly customer service and greet customers in a welcoming manner.
• Respond to disturbances and requests for assistance from customers or employees.
• Apprehend and deter shoplifters while following company policy.
• Notify police, and assist with incidents and accident reports as needed.
• Conduct regular patrols of store and parking areas to deter theft and ensure safety.
• Inspect doors and windows and report unsafe conditions or malfunctions.
• Maintain professional appearance and adhere to Hy-Vee dress guidelines.

Skills

Customer service

Observation

Communication

De-escalation

Report writing

Interpersonal skills

Problem solving

Physical fitness

Education

High school diploma or equivalent

Security training

Tools

Surveillance systems

Security equipment

Job description

Hy-Vee in Saint Joseph, MO is seeking a Security Guard to provide prompt, friendly customer service while safeguarding shoppers and assets. You will monitor store activity, intervene in disturbances, and police incidents as needed, collaborating with store leadership.

The role emphasizes protecting customers and associates, adhering to policy, and maintaining a safe store environment with vigilant surveillance. Physical readiness and reliable attendance are important for success.