Grocery Order Fulfillment Associate

The GIANT Company; Forest Park (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

The GIANT Company is seeking a Store Associate to accurately select GIANT Direct orders across the store, ensuring items match the online shopping lists and customers are assisted promptly at pickup. You will work with a team to fulfill orders while adhering to safety and sanitation standards.

This role emphasizes strong customer service, attention to detail, and the ability to operate store tools, substitutions, and drive-thru pickup support as needed.

Qualifications

• Excellent interpersonal, organizational, communication, and customer service skills.
• Problem solver who is willingness to learn multiple tasks and technical requirements.
• Ability to use computers and other communication systems required to perform job functions.
• Must be authorized to work in the U.S.
• Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner.
• Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation.
• Must meet the company performance standards for the job including but not limited to regular attendance.
• Must be able to use, or learn to use, the equipment and tools used to perform this job.

Responsibilities

• Greet all customers, provide prompt, courteous customer service
• Accurately match all items from the customer's online shopping list
• Shop multiple customer orders simultaneously using designated tools and equipment
• Substitute items for customers if requested
• Assist customers picking up orders at designated parking spots or drive-through
• Differentiate various types of produce merchandise, including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.).
• Bag or package merchandise according to established company policies and procedures; label and store packaged items in designated area for customer pick up
• Must dress according to company policy, maintains a neat, clean appearance at all time
• Observes and follows all company policies and procedures including safety, food safety, and sanitation practices
• Team focused, willingness to collaborate
• Assists in special projects and performs other functions as assigned

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Problem solving

Teamwork

Adaptability

Time management

Attention to detail

Customer focus

Tools

Computers

Job description

The GIANT Company is seeking a Store Associate to accurately select GIANT Direct orders across the store, ensuring items match the online shopping lists and customers are assisted promptly at pickup. You will work with a team to fulfill orders while adhering to safety and sanitation standards.

This role emphasizes strong customer service, attention to detail, and the ability to operate store tools, substitutions, and drive-thru pickup support as needed.