Grocery Operations Lead – Customer Experience

Kroger; Brookings (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

Fred Meyer in Oregon is seeking a customer-focused team member to support daily Grocery operations, deliver exceptional service, and uphold a safe, clean environment. You will help customers, answer questions about products, and reinforce store policies while contributing to department goals.

Part-time opportunities with flexible scheduling exist, and you’ll be part of a large Kroger family dedicated to integrity, respect, and community.

Qualifications

• Effective communication skills.
• Knowledge of basic math: counting, addition, and subtraction.
• Ability to handle stressful situations.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older

Responsibilities

• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of grocery specials.
• Understand the store’s layout and be able to locate products.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Observe scheduled shift operating hours.
• Demonstrate creative merchandising.
• Condition all products in assigned sections according to company policy.
• Maintain workload to guarantee that production deadlines are met.
• Integrate key retailing work processes into daily department operations.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication skills

Basic math

Stress management

Physical demands

18 years or older

Education

High school diploma or equivalent

Job description

Fred Meyer in Oregon is seeking a customer-focused team member to support daily Grocery operations, deliver exceptional service, and uphold a safe, clean environment. You will help customers, answer questions about products, and reinforce store policies while contributing to department goals.

Part-time opportunities with flexible scheduling exist, and you’ll be part of a large Kroger family dedicated to integrity, respect, and community.