Grocery Night Shift Leader — Customer-First Ops

Kroger; Town of Plymouth (WI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Counseling services

Associate discounts

Tuition reimbursement

Career growth

Job summary

The Kroger Plymouth, WI location is seeking a department leader to oversee daily grocery operations, ensuring outstanding customer service and a safe, clean environment. You will direct all department functions, develop business plans, schedule staff, and monitor inventory and expenses to meet targets.

Ideal candidates will have a high school diploma, grocery experience, strong math skills, and the ability to lead and train associates in a fast-paced setting.

Qualifications

• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.
• High school education or equivalent preferred.
• Grocery experience.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Leadership

Communication

Teamwork

Conflict resolution

Education

High school diploma

Tools

POS systems

Job description

The Kroger Plymouth, WI location is seeking a department leader to oversee daily grocery operations, ensuring outstanding customer service and a safe, clean environment. You will direct all department functions, develop business plans, schedule staff, and monitor inventory and expenses to meet targets.

Ideal candidates will have a high school diploma, grocery experience, strong math skills, and the ability to lead and train associates in a fast-paced setting.