Night Grocery Dept Lead: Elevate Service & Ops

The Kroger Co.; Livonia (MI); On-site; USD 45,000 - 62,000; Full time

Job summary

The Kroger Co. is seeking an organized department supervisor to lead grocery operations and deliver exceptional customer service. You will guide daily activities, manage scheduling, and train associates to uphold safety and performance standards in a fast-paced store environment.

Responsibilities include communicating with the team, implementing promotions, monitoring inventory, and helping manage department budgets and expenses while ensuring compliance with all policies.

Qualifications

• Effective communication skills to relay information clearly.
• Ability to lead and motivate a team in a fast-paced grocery setting.
• Strong customer service orientation and problem-solving abilities.

Responsibilities

• Promote trust and respect among associates.
• Communicate department and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop scheduling to manage customer volume.
• Train associates on performance and participate in appraisals.
• Adhere to laws and company guidelines.
• Respond to customer questions and suggest products.

Skills

Effective communication

Team leadership

Customer service

Conflict resolution

Education

High school education or equivalent preferred

Job description

The Kroger Co. is seeking an organized department supervisor to lead grocery operations and deliver exceptional customer service. You will guide daily activities, manage scheduling, and train associates to uphold safety and performance standards in a fast-paced store environment.

Responsibilities include communicating with the team, implementing promotions, monitoring inventory, and helping manage department budgets and expenses while ensuring compliance with all policies.