Grocery Night Customer Experience Lead

Kroger Co.; Columbia (TN); On-site; USD 25,000 - 33,000; Full time

Job summary

Kroger Co. in Columbia, TN is seeking team members to deliver outstanding customer service and maintain a clean, safe shopping environment. You will help shoppers, know our products, and promote sales while upholding safety and food-handling standards.

The role emphasizes respect, integrity, and teamwork, with opportunities to grow in a fast-paced retail setting and support overall store performance.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Effective communication skills.
• Retail experience is a plus.
• Second language ability is desirable.

Responsibilities

• Promote trust and respect among associates.
• Create an inviting environment and assist customers with questions.
• Maintain knowledge of products and make recommendations.
• Suggest grocery items and inform customers about specials.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Display a positive attitude and stay aware of ads.
• Adhere to food safety regulations and temperature logs.
• Follow safety procedures and report unsafe conditions.
• Inspect equipment and notify management of needed repairs.
• Notify management of accidents or safety risks.
• Report theft or fraudulent activity.
• Perform essential job duties with or without reasonable accommodation.

Skills

Stress management

Math basics

Communication skills

Retail experience

Second language

Job description

Kroger Co. in Columbia, TN is seeking team members to deliver outstanding customer service and maintain a clean, safe shopping environment. You will help shoppers, know our products, and promote sales while upholding safety and food-handling standards.

The role emphasizes respect, integrity, and teamwork, with opportunities to grow in a fast-paced retail setting and support overall store performance.