Grocery Night Clerk - Customer-First Service & Freshness

Kroger Family of Companies; Forest (VA); On-site; USD 18,000 - 25,000; Full time

Job summary

Kroger Family of Companies in United States (Forest, VA) is hiring for a position focused on delivering an outstanding customer experience through exceptional service. You will assist the department manager to reach sales and profit goals, maintain safety and QA standards, and uphold the Customer 1st strategy.

Strong communication and product knowledge are essential. Responsibilities include helping customers, stocking and labeling department merchandise, monitoring freshness and dates, and

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials.
• Check product quality to ensure freshness; review sell by dates and take appropriate action.
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Stress management

Basic math

Communication

Job description

Kroger Family of Companies in United States (Forest, VA) is hiring for a position focused on delivering an outstanding customer experience through exceptional service. You will assist the department manager to reach sales and profit goals, maintain safety and QA standards, and uphold the Customer 1st strategy.

Strong communication and product knowledge are essential. Responsibilities include helping customers, stocking and labeling department merchandise, monitoring freshness and dates, and