Grocery Lead Clerk: Customer Experience & Quality

Kroger Co.; Boise (ID); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Co. in Boise, ID seeks an enthusiastic team member to deliver outstanding customer service, maintain a safe and clean store environment, and support department sales goals.

You will engage customers, answer questions, and keep shelves stocked and accurately labeled while following safety and quality standards. The role emphasizes product knowledge, suggestion-based selling, and adherence to seasonal promotions.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that makes customers feel welcome and valued by answering questions.
• Gain knowledge of products and respond to inquiries with suggestions.
• Offer product samples to help customers discover new items.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to meet customers' needs.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers and maintain logs.
• Reinforce safety programs and notify management of unsafe conditions.
• Inspect equipment and arrange repairs as needed.
• Notify management of accidents and safety issues.
• Report safety risks or illegal activity, including theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Basic math

Stress management

Job description

Kroger Co. in Boise, ID seeks an enthusiastic team member to deliver outstanding customer service, maintain a safe and clean store environment, and support department sales goals.

You will engage customers, answer questions, and keep shelves stocked and accurately labeled while following safety and quality standards. The role emphasizes product knowledge, suggestion-based selling, and adherence to seasonal promotions.