Grocery Lead Clerk - Customer Experience & Freshness Pro

The Kroger Co.; Oak Creek (WI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Discounts on purchases

Tuition reimbursement

Career growth opportunities

Job summary

The Kroger Co. is seeking a Pick 'N Save associate in Wisconsin to deliver outstanding customer service and maintain a safe, clean store environment. You will assist the department manager in meeting sales and quality goals while upholding Kroger's values.

You will answer questions about products, stock and labeling, provide samples, and help customers find items. The role emphasizes teamwork, safety, and a customer‑first attitude in a fast paced grocery setting.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Create an environment where customers feel welcome and appreciated by answering questions about products.
• Gain and maintain product knowledge and answer questions or make suggestions.
• Offer product samples to help customers discover items.
• Inform customers of grocery specials.
• Provide customers with fresh products they ordered.
• Recommend groceries to meet customer needs.
• Check product quality and review sell by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the manager.
• Stay current with ads and promotions.
• Adhere to food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and keep logs.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and report items needing repair.
• Notify management of accidents or safety risks.
• Report theft or fraud when observed.
• Must be able to perform essential functions with or without accommodation.

Skills

18+ age requirement

Stress management

Effective communication

Basic math

Job description

The Kroger Co. is seeking a Pick 'N Save associate in Wisconsin to deliver outstanding customer service and maintain a safe, clean store environment. You will assist the department manager in meeting sales and quality goals while upholding Kroger's values.

You will answer questions about products, stock and labeling, provide samples, and help customers find items. The role emphasizes teamwork, safety, and a customer‑first attitude in a fast paced grocery setting.