Grocery Dept Leader – People, Merch & Service

Kroger; Highlands Ranch (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger in Highlands Ranch, Colorado is hiring to assist the Department Manager in planning, organizing, staffing, training and directing Grocery Department associates; perform production and customer service functions; maximize store sales and profits safely and ethically in accordance with policies and procedures.

The role emphasizes leadership, staff development, merchandising, inventory management, CAO ordering, and delivering prompt, courteous service while upholding Kroger's core values of

Responsibilities

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates so that customers are consistently provided with prompt courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be prompt, tactful, calm, courteous and professional in all interactions.
• Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand in the Department Manager’s absence.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
• Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.
• Provide Department Manager with input on department budgets, goals and results.
• Communicate and interact with associates and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and grocery areas clean and up to sanitary standards.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Demonstrated aptitude to manage people and organize workloads.
• Perform any and all duties as assigned.

Job description

Kroger in Highlands Ranch, Colorado is hiring to assist the Department Manager in planning, organizing, staffing, training and directing Grocery Department associates; perform production and customer service functions; maximize store sales and profits safely and ethically in accordance with policies and procedures.

The role emphasizes leadership, staff development, merchandising, inventory management, CAO ordering, and delivering prompt, courteous service while upholding Kroger's core values of