Grocery Dept Lead: People, Merchandising & Service

Kroger; Boulder (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger in Boulder, CO is seeking a Grocery Department Associate to assist the Department Manager with planning, organizing and directing department activities to maximize store sales and service quality.

The role focuses on staffing, training, merchandising, customer service, and adherence to company policies while maintaining a safe, ethical work environment. Strong communication and teamwork are essential.

Qualifications

• Willing to work mornings, afternoons, evenings and nights.
• Willing to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly.
• Calm, courteous handling of stressful situations.
• Experience in production, merchandising and customer service related to sale of merchandise.
• Understanding of department operations: managing people, merchandising, inventory management, shrink control, etc.
• Knowledge of applicable laws and OSHA compliance.
• Able to operate power machinery and tools.

Responsibilities

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates so that customers are consistently provided with prompt courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be prompt, tactful, calm, courteous and professional in all interactions.
• Use CAO to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand in the Department Manager’s absence.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
• Follow through on implementation of company programs and adherence to company policies and procedures, particularly in dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.
• Provide Department Manager with input on department budgets, goals and results.
• Communicate and interact with associates and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and grocery areas clean and up to sanitary standards.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Demonstrated aptitude to manage people and organize workloads.
• Perform any and all duties as assigned.

Skills

Communication skills

Decision making

Customer service

Merchandising

Tools

CAO system

Job description

Kroger in Boulder, CO is seeking a Grocery Department Associate to assist the Department Manager with planning, organizing and directing department activities to maximize store sales and service quality.

The role focuses on staffing, training, merchandising, customer service, and adherence to company policies while maintaining a safe, ethical work environment. Strong communication and teamwork are essential.