Grocery Customer Experience Specialist

Kroger Family of Companies; Suffolk (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies in Suffolk, VA is seeking a Grocery Clerk to deliver outstanding customer service and maintain a safe, clean environment. You will help customers find products, inform them about specials, and ensure departments are stocked and organized for a positive shopping experience.

The role requires effective communication, basic math skills, and the ability to work in a fast-paced retail setting. Teamwork and safety compliance are essential to success.

Qualifications

• Customer service skills are essential for assisting shoppers and resolving concerns.
• Strong communication abilities to interact clearly with customers and teammates.
• Basic math proficiency for quick counting, making change, and verifying totals.

Responsibilities

• Grocery Clerk helps customers discover items and answers questions about products.
• Grocery Clerk informs customers of deals and makes recommendations to meet their needs.
• Check product quality and freshness; review sell-by dates and take appropriate action.
• Provide customers with requested groceries and ensure accurate item fulfillment.
• Label, stock, and merchandise department items to maintain organized aisles.
• Report ordering or shipping discrepancies to the department manager.
• Adhere to food safety regulations and maintain proper temperatures in cases and coolers.
• Create an inviting environment by proactively assisting customers and answering product questions.

Skills

Customer Service skills

Effective communication skills

Knowledge of basic math

Job description

Kroger Family of Companies in Suffolk, VA is seeking a Grocery Clerk to deliver outstanding customer service and maintain a safe, clean environment. You will help customers find products, inform them about specials, and ensure departments are stocked and organized for a positive shopping experience.

The role requires effective communication, basic math skills, and the ability to work in a fast-paced retail setting. Teamwork and safety compliance are essential to success.