Customer-First Grocery Specialist

Kroger Co.; Issaquah (WA); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health care coverage

Flexible scheduling

Employee Assistance Program (EAP)

Associate discounts

Tuition reimbursement

Career growth opportunities

Descrizione del lavoro

Kroger in Issaquah, WA is seeking to create an outstanding customer experience through exceptional service. Assist the department manager in reaching sales goals and uphold safety and food safety regulations in-store.

You will promote trust among associates, help customers with questions about products, stock and label department merchandise, and monitor product quality. The role emphasizes respect, integrity, and a customer-first approach.

Competenze

• Minimum: Ability to handle stressful situations.
• Minimum: Knowledge of basic math (counting, addition, and subtraction).
• Minimum: Effective communication skills.

Mansioni

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials.
• Check product quality to ensure freshness; review sell by dates and take appropriate action.
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Conoscenze

Customer service

Communication

Math basics

Descrizione del lavoro

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

- Promote trust and respect among associates
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
- Check product quality to ensure freshness; review sell by dates and take appropriate action
- Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
- Report product ordering/shipping discrepancies to the department manager
- Display a positive attitude
- Stay current with present, future, seasonal and special ads
- Adhere to all food safety regulations and guidelines
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks/issues and illegal activity, including robbery, theft or fraud
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum
- Ability to handle stressful situations
- Knowledge of basic math (counting, addition, and subtraction)
- Effective communication skills

Desired
- Any retail experience
- Second language (speaking, reading and/or writing)

Job Info

• Job Identification 216412
• Job Category Store Operations
• Posting Date 08/10/2026, 09:18 PM
• Locations 1540 NW Gilman Blvd, Issaquah, WA, 98027, US (On-site)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

– A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
– Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
– Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
– Valuable associate discounts on purchases, including food, travel, technology and so much more.
– Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
– Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!