Grocery Customer Experience Specialist

Kroger Co.; Newton (KS); On-site; USD 17,000 - 25,000; Full time

Job summary

Kroger Co. in Newton, Kansas, is hiring to deliver outstanding customer experience in-store. You will assist the department manager to reach sales goals, encourage associates to provide exceptional service and uphold our Customer 1st strategy.

Join a team that values respect, integrity and safety. You will answer questions, recommend items, ensure product quality and maintain food safety standards while keeping shelves stocked and organized.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.
• Second language (speaking, reading and/or writing).

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials.
• Check product quality to ensure freshness; review sell by dates and take appropriate action.
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered.
• Report product ordering/shipping discrepancies to the department manager.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Ability to handle stressful situations

Knowledge of basic math

Effective communication

Second language

Job description

Kroger Co. in Newton, Kansas, is hiring to deliver outstanding customer experience in-store. You will assist the department manager to reach sales goals, encourage associates to provide exceptional service and uphold our Customer 1st strategy.

Join a team that values respect, integrity and safety. You will answer questions, recommend items, ensure product quality and maintain food safety standards while keeping shelves stocked and organized.