Grocery Customer Experience Specialist

The Kroger Co.; California; On-site; USD 21,000 - 28,000; Full time

Job summary

The Kroger Co. is seeking a Grocery Clerk to create outstanding customer experiences by delivering friendly service, keeping a safe, clean environment, and assisting the department manager in meeting sales goals.

You will help customers find items, suggest products, check freshness and dates, stock shelves, and enforce food safety standards while maintaining temperature logs. If you value teamwork and helping guests of all ages, this role offers steady hours and a fast-paced retail setting.

Qualifications

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Help customers discover new items or products they inquire about.
• Inform customers of specials and recommend grocery items.
• Check product quality to ensure freshness and review sell by dates.
• Provide customers with fresh and non-perishable grocery products they ordered.
• Stock, label, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Adhere to all food safety regulations and guidelines.
• Create a welcoming environment and respond to questions about products.
• Maintain temperature logs and proper temperatures in cases and coolers.
• Gain knowledge of products and respond to questions and suggestions.
• Support safety programs and notify management of unsafe conditions.
• Assist in preventive maintenance and report repairs.
• Notify management of accidents.
• Work cooperatively in a fast-paced environment and handle conflicts professionally.
• Follow directions and seek assistance to resolve customer issues.
• Support minors, individuals with special needs, and older adults.
• Perform essential functions with/without reasonable accommodation.

Skills

Customer service

Effective communication

Basic math

Job description

The Kroger Co. is seeking a Grocery Clerk to create outstanding customer experiences by delivering friendly service, keeping a safe, clean environment, and assisting the department manager in meeting sales goals.

You will help customers find items, suggest products, check freshness and dates, stock shelves, and enforce food safety standards while maintaining temperature logs. If you value teamwork and helping guests of all ages, this role offers steady hours and a fast-paced retail setting.