Grocery Customer Care Specialist

Ralphs; Irvine (CA); On-site; USD 22,000 - 25,000; Full time

Job summary

Ralphs in Irvine, CA is seeking a Grocery Clerk to create an outstanding customer experience and maintain a safe, clean store environment. You will assist the department manager in achieving sales and profit goals while upholding quality standards and the Customer 1st strategy.

Responsibilities include helping customers, suggesting products, verifying freshness, labeling and stocking merchandise, and reporting discrepancies.

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Responsibilities

• Grocery Clerk helps customers discover new items or products they inquire about.
• Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Grocery Clerk provides customers with fresh and non-perishable grocery products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer Service

Effective communication

Basic math

Job description

Ralphs in Irvine, CA is seeking a Grocery Clerk to create an outstanding customer experience and maintain a safe, clean store environment. You will assist the department manager in achieving sales and profit goals while upholding quality standards and the Customer 1st strategy.

Responsibilities include helping customers, suggesting products, verifying freshness, labeling and stocking merchandise, and reporting discrepancies.