Grocery Courtesy Clerk — Fast-Paced Customer Care

Vallarta Supermarkets; Duarte (CA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Free life and AD&D insurance

401(k) Retirement Plan

Paid vacation

Access to legal services

Premium pay for holidays

Savings marketplace and credit union

Recognition programs

Job summary

Vallarta Supermarkets in Duarte, CA is seeking a friendly Courtesy Clerk to provide excellent customer service at the checkout, bag groceries quickly and carefully, assist carry-out, and help customers locate products. The role emphasizes safety, cleanliness, and welcoming service in a fast-paced store environment.

You will greet customers, maintain cart security, assist with spills and cleaning, and ensure a tidy, safe shopping space.

Qualifications

• Friendly, courteous personality with strong customer service skills.
• Ability to learn store product locations and support customers.
• Ability to work in a fast-paced environment.
• Must be able to speak, read, write, and understand English.
• Must be legally authorized to work in the U.S.
• Fast-paced retail front-end with direct customer interaction.
• Collaborative, team-focused workplace.
• Must work flexible schedule: afternoons, evenings, weekends, and holidays.

Responsibilities

• Smile and greet all customers and team members while using Vallarta’s six steps of extraordinary service.
• Model Vallarta’s Core Values: customer service, commitment, integrity, respect, humility, and teamwork.
• Bag groceries according to Vallarta’s procedures and customer requests.
• Assist customers with carry-out service and locating products in the store.
• Perform accurate price checks as requested.
• Check and secure items at the bottom of shopping carts when trained.
• Perform 'go-backs,' promptly returning perishable and non-perishable items to shelves.
• Safely gather shopping carts using reflective vest and rope.
• Assist with spills, clean-ups, restroom cleaning, sweeping, mopping, and trash removal (if trained).
• Clean store perimeters, including cart corrals, parking lot, sidewalks, and receiving dock.
• Monitor and report building maintenance needs or safety hazards.
• Keep janitorial room organized and stocked with approved supplies (if trained).
• Always maintain high housekeeping and safety standards.
• Treat coworkers and customers respectfully at all times.
• Abide by all store rules, company policies, and Employee Handbook.
• Report injuries, unsafe conditions, or misconduct to management.
• Perform additional duties as assigned.

Skills

Customer service

English language

Teamwork

Job description

Vallarta Supermarkets in Duarte, CA is seeking a friendly Courtesy Clerk to provide excellent customer service at the checkout, bag groceries quickly and carefully, assist carry-out, and help customers locate products. The role emphasizes safety, cleanliness, and welcoming service in a fast-paced store environment.

You will greet customers, maintain cart security, assist with spills and cleaning, and ensure a tidy, safe shopping space.