Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
Responsibilities
Essential Job Functions:
- Help customers discover new items or products they inquire about.
- Inform customers of food specials and recommend grocery items to ensure they get the products they want and need.
- Check product quality to ensure freshness, review "sell by" dates, and take appropriate action.
- Provide customers with fresh and non-perishable grocery products they have ordered.
- Label, stock, and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special ads.
- Adhere to all food safety regulations and guidelines.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
- Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
- Create an environment that makes customers feel welcome, important, and appreciated by answering questions about products sold within the department and store.
- Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, notifying store management.
- Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.
- Notify management of customer or employee accidents.
- Work cooperatively in high-paced and sometimes stressful environments.
- Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Act with honesty and integrity regarding customer and business information.
- Follow directions and seek assistance to resolve issues.
- Support and assist minors, individuals with special needs, and older adults through direct interaction.
- Perform essential functions of this position with or without reasonable accommodation.
Qualifications
Minimum Position Qualifications:
- Knowledge of basic math (counting, addition, and subtraction)
Desired Previous Job Experience:
Job Info
- Job Identification 119698
- Job Category Store Operations
- Posting Date 05/06/2025, 06:51 PM
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
- Healthcare coverage, including medical, dental, vision, and prescriptions.
- Flexible scheduling with paid time off, including holidays and sick leave.
- Emotional and financial support through counseling and financial tools.
- Associate discounts on various purchases.
- Up to $21,000 in tuition reimbursement through our Continuing Education program.
- Opportunities for growth via training programs and diverse career paths.
We take pride in our history and our commitment to creating amazing experiences for customers and communities. Join us to be part of our Kroger family and help feed the human spirit!