Grocery Clerk

STARK & KNOLL CO LPA; Trimble (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

Kroger is seeking a Customer Service Associate to create an outstanding customer experience through exceptional service. The role involves informing customers about products, maintaining product quality, and ensuring a safe environment. With comprehensive benefits and growth opportunities, this position is ideal for those eager to learn and contribute to a team-focused environment.

Benefits

Extensive healthcare coverage

Flexible scheduling

Tuition reimbursement

Associate discounts

Growth opportunities

Qualifications

• Caring and purpose-driven attitude.
• Ability to work in a fast-paced environment.
• Knowledge of food safety regulations.

Responsibilities

• Inform customers about food specials and recommend grocery items.
• Check product quality and ensure freshness.
• Maintain a welcoming environment for customers.

Skills

Customer Service

Communication

Teamwork

Job description

Customer Service Associate Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in achieving sales and profit goals, while monitoring all quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From a small Cincinnati grocery store over a century ago, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states, operating under 28 different names. As America's grocer, we take pride in bringing diverse teams together with a passion for food and people, united by the purpose: To Feed the Human Spirit. We innovate tirelessly to create memorable experiences for our customers, communities, and employees, with food at the heart of it all.

Here, people matter. We aim to provide the ingredients for your success at work and in life. We support your growth with value and care. If you're caring, purpose-driven, and eager to learn, your potential is unlimited.

Whether seeking a part-time role or a new career path, we have a fresh opportunity for you. Apply today to join our Kroger family!

What You'll Receive from Us

The Kroger Family of Companies offers comprehensive benefits to support your well-being, including physical, emotional, financial, and more. We help you thrive with access to:

• Extensive healthcare coverage, including medical, dental, vision, and prescriptions, via company or collective bargaining plans.
• Flexible scheduling for full- and part-time roles with paid time off, including holidays and sick leave, based on eligibility and tenure.
• Emotional and financial support through free counseling and confidential financial tools with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over your career through our Continuing Education program.
• Significant growth opportunities via industry-leading training and diverse career pathways.

For more details about benefits and eligibility, please visit our Benefits Page.

Key Responsibilities

• Inform customers about food specials and recommend grocery items to meet their needs.
• Check product quality, ensure freshness, review "sell by" dates, and take appropriate action.
• Provide customers with ordered fresh and non-perishable grocery products.
• Label, stock, and inventory department merchandise accurately.
• Report discrepancies in product ordering or shipping to the department manager.
• Stay informed about current, upcoming, seasonal, and promotional ads.
• Adhere to all food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers, and keep temperature logs.
• Develop knowledge of products within the department to assist and advise customers effectively.
• Create a welcoming environment, making customers feel valued and appreciated.
• Follow safety procedures, identify unsafe conditions, and report them to management.
• Practice preventive maintenance by inspecting equipment and reporting repairs.
• Report any customer or employee accidents to management.
• Work cooperatively in a fast-paced, sometimes stressful environment.
• Manage conflicts calmly and cooperatively.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when resolving issues.
• Support and assist minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodations.