Grocery Clerk

Kroger; New Castle (PA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading grocery chain is seeking a Grocery Clerk to enhance customer experiences through exceptional service. Responsibilities include assisting customers, maintaining product quality, and ensuring a clean environment. Join our team and contribute to a positive shopping experience while enjoying comprehensive benefits.

Benefits

Healthcare

Flexible scheduling

Emotional and financial support

Associate discounts

Tuition reimbursement

Growth opportunities

Qualifications

• Customer service skills required.
• Effective communication skills needed.
• Knowledge of basic math necessary.

Responsibilities

• Help customers discover new items and inform them of food specials.
• Check product quality and ensure freshness.
• Maintain knowledge of products and create a welcoming environment.

Skills

Customer Service

Effective communication

Basic math

Job description

Join to apply for the Grocery Clerk role at Kroger.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

1. Help customers discover new items or products they inquire about.
2. Inform customers of food specials and recommend grocery items to ensure they get the products they want and need.
3. Check product quality to ensure freshness, review "sell by" dates, and take appropriate action.
4. Provide customers with fresh and non-perishable grocery products they have ordered.
5. Label, stock, and inventory department merchandise.
6. Report product ordering/shipping discrepancies to the department manager.
7. Adhere to all food safety regulations and guidelines.
8. Ensure proper temperatures in cases and coolers are maintained, and temperature logs are kept.
9. Maintain knowledge of products sold within the department and respond to questions or make suggestions about products.
10. Create a welcoming environment for customers, making them feel important and appreciated.
11. Reinforce safety programs by complying with safety procedures and reporting unsafe conditions.
12. Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.
13. Notify management of customer or employee accidents.
14. Work cooperatively in a high-paced and sometimes stressful environment.
15. Manage conflict in a reasonable, nonconfrontational manner.
16. Act with honesty and integrity regarding customer and business information.
17. Follow directions and seek assistance when necessary to resolve issues.
18. Support and assist with minors, individuals with special needs, and older adults.
19. Perform essential functions of this position with or without reasonable accommodation.

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Desired Previous Job Experience

• Customer Service skills
• Retail experience

We offer a comprehensive benefits package, including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities. Join our City Market family and help us feed the human spirit!