Grocery Clerk

Kroger Mountain View Foods; Jefferson City (MO); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Grocery Clerk to enhance customer experience through exceptional service. This role involves assisting customers, maintaining product quality, and ensuring a safe, welcoming environment. With a focus on customer satisfaction, you'll help shoppers discover new products and provide essential grocery items. Join a team that values respect, integrity, and safety, and be part of a dynamic environment where your contributions make a difference.

Qualifications

• Strong customer service skills to enhance the shopping experience.
• Effective communication to assist customers effectively.

Responsibilities

• Help customers find products and inform them of specials.
• Ensure product quality and maintain a clean environment.
• Follow safety procedures and assist in conflict management.

Skills

Customer Service skills

Effective communication skills

Basic math skills

Job description

Join to apply for the Grocery Clerk role at Kroger Mountain View Foods

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

1. Help customers discover new items or products they inquire about.
2. Inform customers of food specials and recommend grocery items to ensure they get the products they want and need.
3. Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
4. Provide customers with fresh and non-perishable grocery products they have ordered.
5. Label, stock, and inventory department merchandise.
6. Report product ordering/shipping discrepancies to the department manager.
7. Adhere to all food safety regulations and guidelines.
8. Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
9. Maintain knowledge of products sold within the department and respond to questions or make suggestions about products.
10. Create a welcoming environment for customers by answering questions about products and store services.
11. Follow safety procedures and report unsafe conditions or accidents.
12. Inspect equipment regularly and report repairs needed.
13. Assist in managing conflicts in a professional manner.
14. Act with honesty and integrity regarding customer and business information.
15. Follow directions and seek assistance when needed to resolve issues.
16. Support and assist customers, including minors, individuals with special needs, and older adults.
17. Perform essential job functions with or without reasonable accommodation.

Qualifications

• Customer Service skills
• Effective communication skills
• Basic math skills (counting, addition, subtraction)

Desired Previous Job Experience

• Customer Service skills
• Retail experience

Note: Additional company and benefits information is included, but the core responsibilities and qualifications are now clearly outlined and focused on the job role.