Grocery Clerk

Kroger Mountain View Foods; Coachella (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Grocery Clerk to enhance customer experiences through exceptional service. In this role, you will assist customers in discovering products, maintain high standards of food safety, and create a welcoming atmosphere. Your contributions will be vital in achieving sales goals and ensuring customer satisfaction in a fast-paced environment. If you have a passion for service and a commitment to quality, this opportunity is perfect for you.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to perform basic math for inventory and sales.

Responsibilities

• Assist customers in discovering products and provide excellent service.
• Ensure product quality and adhere to food safety regulations.
• Maintain a clean and welcoming environment for customers.

Skills

Customer Service skills

Effective communication skills

Basic math skills

Job description

Join to apply for the Grocery Clerk role at Kroger Mountain View Foods

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

1. Help customers discover new items or products they inquire about.
2. Inform customers of food specials and recommend grocery items to ensure they get what they want and need.
3. Check product quality to ensure freshness; review "sell by" dates and take appropriate action.
4. Provide customers with fresh and non-perishable grocery products they have ordered.
5. Label, stock, and inventory department merchandise.
6. Report product ordering/shipping discrepancies to the department manager.
7. Stay current with present, future, seasonal, and special ads.
8. Adhere to all food safety regulations and guidelines.
9. Ensure proper temperatures in cases and coolers are maintained and logs are kept.
10. Gain and maintain knowledge of products sold within the department and respond to questions or make suggestions.
11. Create a welcoming environment for customers by answering questions and providing assistance.
12. Reinforce safety programs by following safety procedures and reporting unsafe conditions.
13. Practice preventive maintenance by inspecting equipment and notifying management of repairs.
14. Notify management of customer or employee accidents.
15. Work cooperatively in a high-paced and sometimes stressful environment.
16. Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
17. Act with honesty and integrity regarding customer and business information.
18. Follow directions and seek assistance when needed to resolve issues.
19. Support and assist minors, individuals with special needs, and older adults.
20. Perform essential functions with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills
• Basic math skills (counting, addition, subtraction)

Desired Previous Job Experience:

• Customer Service skills
• Retail experience