Grocery Center Store Associate - Customer Service Pro

Food Lion; Clayton (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion in Clayton, NC is seeking a Store Associate to provide quality customer service in the Center Store department. You will maintain shelves, assist customers, and ensure accurate stocking and adherence to company policies.

The role involves using ACIS for inventory and CAO for ordering, following Food Lion safety guidelines, and completing CBT and training courses as assigned. Prioritizes safety, efficiency, and a neat appearance while on duty.

Qualifications

• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Clean shelves and shelf tag moldings with damp cloth, as needed, when stocking
• Maintain shelf allocations by stocking from tag to tag
• Place only saleable merchandise on the shelves
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Education

High school diploma

Tools

ACIS inventory system

CAO ordering

Job description

Food Lion in Clayton, NC is seeking a Store Associate to provide quality customer service in the Center Store department. You will maintain shelves, assist customers, and ensure accurate stocking and adherence to company policies.

The role involves using ACIS for inventory and CAO for ordering, following Food Lion safety guidelines, and completing CBT and training courses as assigned. Prioritizes safety, efficiency, and a neat appearance while on duty.