GROCERY/ASST DEPT LEADER

The Kroger Co.; Gilbert (AZ); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

The Kroger Co. in Gilbert, AZ seeks an Assistant Department Manager to assist in planning, organizing, staffing and directing Grocery Department associates while maximizing store sales and profits safely and ethically in line with company policies.

Demonstrate the company values of respect, honesty, integrity, diversity and safety. Responsibilities include staffing, training, merchandising, CAO ordering, budgeting input and ensuring excellent customer service.

Formación

• Strong customer service and leadership abilities.
• Ability to plan, organize, and schedule staff to ensure prompt service.
• Effective written and oral communication; capable of handling stressful situations gracefully.

Responsabilidades

• Assist Department Manager in planning, organizing, staffing and directing Grocery Department associates.
• Provide training and scheduling to ensure consistent customer service.
• Use CAO to order merchandise and manage inventory; balance on-hand quantities.
• Price and display merchandise; ensure proper signage, rotation and sanitation standards.
• Enforce company policies on dress code, grooming, and harassment-free workplace.
• Input on department budgets, goals and performance; communicate with customers and staff.

Conocimientos

Customer service

Staff management

Communication skills

Merchandising

Decision making

Training

Problem solving

Leadership

Herramientas

CAO system

Inventory system

Descripción del empleo

Job Description

Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates; perform production and customer service functions; maximize store sales and profits safely and ethically in accordance with policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates so that customers are consistently provided with prompt courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be prompt, tactful, calm, courteous and professional in all interactions.
• Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand in the Department Manager’s absence.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
• Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.
• Provide Department Manager with input on department budgets, goals and results.
• Communicate and interact with associates and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and grocery areas clean and up to sanitary standards.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Demonstrated aptitude to manage people and organize workloads.
• Perform any and all duties as assigned.

Qualifications

Minimum

• Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands.
• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations (i.e. Managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.)
• Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.
• Qualified and able to operate power machinery and work with various job tools, (power jacks, box cutters, label guns, balers, compactors, etc.).

Desired

• Grocery retail work experience and/or backup manager experience.
• Past work record reflects dependability and integrity.