GROCERY/ASST DEPT LEADER

The Kroger Co.; Madison (IN); On-site; USD 52,000 - 68,000; Full time

Job summary

The Kroger Co. is seeking a Department Manager in the Grocery Department to oversee planning, organizing, staffing, training, and directing associates while maximizing store sales and profits in a safe, ethical manner.

The role emphasizes leadership, customer service, and adherence to company policies and procedures. Responsibilities include staffing, scheduling, cashier/customer service oversight, merchandising execution, budgeting input, and ensuring compliance with safety and quality

Qualifications

• Willing to work mornings, afternoons, evenings, and nights as needed.
• Flexibility to work weekends and holidays as required.
• Effective written and oral communication skills.
• Ability to make quick, sound decisions under pressure.
• Able to manage people, merchandising, and customer service related to department operations.
• Knowledge of department operations including staffing, inventory, scheduling, and safety policies.

Responsibilities

• Assist Department Manager in organizing work and staffing to ensure prompt customer service.
• Respond to customer/associate comments and questions in a calm, professional manner.
• Use CAO to manage merchandise orders and track receipts and stock levels.
• Price and display merchandise; ensure signage, rotation, freshness, quantity, quality, and space allocation.
• Promote merchandising techniques, customer service, and promotional activities to staff.
• Enforce company policies on dress code, sanitation, and a harassment-free work environment.
• Provide input on department budgets, goals, and results.
• Communicate with associates and customers to create a positive impression.
• Maintain equipment, facilities, and grocery areas to sanitary standards.
• Promote company initiatives and process improvements with direct reports.
• Demonstrate ability to manage workloads and people effectively.
• Perform all duties as assigned.

Skills

Effective communication

Decision making

Stress management

Merchandising

Customer service

People management

Department operations knowledge

OSHA compliance awareness

Tool operation (power machinery)

Job description

Job Description

Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates; perform production and customer service functions; maximize store sales and profits safely and ethically in accordance with policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates so that customers are consistently provided with prompt courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be prompt, tactful, calm, courteous and professional in all interactions.
• Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand in the Department Manager’s absence.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
• Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.
• Provide Department Manager with input on department budgets, goals and results.
• Communicate and interact with associates and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and grocery areas clean and up to sanitary standards.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Demonstrated aptitude to manage people and organize workloads.
• Perform any and all duties as assigned.

Qualifications

Minimum

• Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands.
• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations (i.e. Managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.)
• Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.
• Qualified and able to operate power machinery and work with various job tools, (power jacks, box cutters, label guns, balers, compactors, etc.).

Desired

• Grocery retail work experience and/or backup manager experience.
• Past work record reflects dependability and integrity.