Grocery AI Deployment Program Manager

Afresh; United States; Hybrid; USD 134,000 - 181,000; Full time

Benefits offered by this job

Health & Wellness coverage

Equity / meaningful equity (US)

401(k) with company match

Home office stipend

Professional development budget

Flexible paid time off

Job summary

Afresh is seeking a Program Manager for the Operations team to drive end-to-end success of customer partnerships during integrations. You’ll cultivate relationships from senior stakeholders to ground teams, and lead cross-functional projects to deploy Afresh at scale while refining processes in a fast-paced environment to cut fresh food waste.

You will manage deployment plans, collaborate across Executive, Engineering, Product, Support, Account and Sales, and build a scalable playbook for future

Qualifications

• 5+ years experience managing client relationships.
• 3+ years experience in product implementations/deployments (SaaS preferred).
• Experience in grocery or retail industry preferred.
• Excellent written and verbal communication skills.
• Proficiency working with AI models such as Claude, Codex, Replit or other tools.
• Proficiency in SQL, Excel, Looker or other dashboarding tools preferred.
• Open to travel (up to 25%).

Responsibilities

• Lead and execute successful integrations with our partners.
• Deeply understand our customers' operations and how the Afresh solution maps to these to provide maximum value.
• Create detailed, actionable implementation plans that enable both Afresh and our customers to understand and execute on the full scope of our deployment processes.
• Build trusted relationships with our partners’ point people including project management, store teams, operation leads, and executive teams.
• Lead cross-functional work across Afresh's teams to manage the deployment process and build consensus, including work with our Executive, Engineering, Product, Support, Account and Sales teams.
• Capture learnings and best practices from deployment efforts to create a sustainable, replicable playbook for future deployments.
• Identify and implement ways to improve Afresh & our team’s processes as we build our work together.
• Continually work towards scaling our processes and solutions to achieve a lower cost to serve.

Skills

Project management

Client relationships

Cross-functional collaboration

Ambiguity tolerance

Process improvement

Business process understanding

Commercial mindset

Tools

SQL

Excel

Looker

Job description

Afresh is seeking a Program Manager for the Operations team to drive end-to-end success of customer partnerships during integrations. You’ll cultivate relationships from senior stakeholders to ground teams, and lead cross-functional projects to deploy Afresh at scale while refining processes in a fast-paced environment to cut fresh food waste.

You will manage deployment plans, collaborate across Executive, Engineering, Product, Support, Account and Sales, and build a scalable playbook for future