Grievance & Appeals Supervisor (Inmate Program)

Orleans Parish Sheriff's Office; New Orleans (LA); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Orleans Parish Sheriff's Office in New Orleans, LA seeks a Grievance Clerk Supervisor to oversee inmate grievance and appeals operations, supervise staff, and ensure timely, accurate processing in compliance with laws and agency standards.

Responsibilities include tracking grievances, preparing reports, coordinating with divisions, and maintaining confidentiality while improving processes and customer service within the correctional environment.

Qualifications

• High school diploma or GED required.
• Three (3) years of progressively responsible experience in clerical, administrative, records management, corrections, grievance processing, investigations, or a related field.
• At least one (1) year of experience in a lead, supervisory, or other role involving oversight of employees or work processes; OR
• An equivalent combination of education, training, and experience sufficient to successfully perform the essential duties of the position.

Responsibilities

• Supervises grievance clerks and related staff.
• Oversees intake, processing, tracking, and resolution of inmate grievances and appeals.
• Ensures grievances are documented, categorized, routed, and processed within established timeframes.
• Reviews grievance files for accuracy and compliance with requirements.
• Monitors deadlines and takes corrective action when delays occur.

Education

High school diploma or GED

Associate or bachelor’s degree in criminal justice or related field

Job description

Orleans Parish Sheriff's Office in New Orleans, LA seeks a Grievance Clerk Supervisor to oversee inmate grievance and appeals operations, supervise staff, and ensure timely, accurate processing in compliance with laws and agency standards.

Responsibilities include tracking grievances, preparing reports, coordinating with divisions, and maintaining confidentiality while improving processes and customer service within the correctional environment.