Program Compliance & Grievance Lead

Anovaeon; Alexandria (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Anovaeon, LLC seeks a Program Compliance & Grievance Manager to oversee program-level reporting, documentation accuracy, and the grievance intake, tracking, and resolution process at a federally contracted ICE residential facility in Alexandria, LA. You will coordinate with department leads to collect required data, prepare daily/weekly/monthly reports, and ensure timely submission.

The role also manages grievance timelines, confidentiality, and escalation to leadership and federal authorities

Qualifications

• High school diploma or GED required; Associate or Bachelor’s degree preferred.
• Minimum 3 years of experience in compliance, reporting, administrative oversight, grievance systems, case management, or related field
• Strong experience with documentation systems, reporting workflows, or audit preparation.
• Excellent organizational and written communication skills.
• Strong attention to detail and data accuracy.
• Ability to manage multiple deadlines in a 24/7 operational environment.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to communicate effectively in English (written and verbal).
• Ability to pass federal background clearance.

Responsibilities

• Prepare, compile, and submit required daily, weekly, and monthly program reports.
• Ensure accuracy, completeness, and consistency of all compliance documentation.
• Maintain organized records for audits, inspections, and contract reporting requirements.
• Track required reporting deadlines to ensure timely submission.
• Coordinate with department leads to collect required operational data and inputs.
• Support preparation for internal and external audits through documentation review and organization.
• Maintain compliance tracking systems and reporting logs.
• Receive, document, and log all grievances and complaints submitted within the facility.
• Ensure grievances are properly categorized, tracked, and routed to the appropriate department for resolution.
• Monitor grievance timelines to ensure timely response and closure in accordance with facility policy.
• Maintain a centralized grievance tracking system for all reported concerns.
• Provide routine updates to leadership regarding grievance status and resolution progress.
• Ensure confidentiality and proper handling of all grievance-related information.
• Escalate grievances to facility leadership and, when required by policy or federal contract standards, to designated federal oversight authorities or contracting government entities.
• Ensure all externally reportable grievances are accurately documented and submitted through required official federal reporting channels.
• Track grievance outcomes and ensure documentation of resolution actions is completed by responsible departments.
• Follow up with departments to confirm closure of assigned corrective actions.
• Escalate unresolved or overdue grievances to facility leadership.
• Maintain accurate records of grievance outcomes for audit and reporting purposes.
• Identify recurring administrative or process-related issues for leadership awareness.
• Ensure accuracy of data across reporting and grievance tracking systems.
• Reconcile inconsistencies in documentation and request corrections from responsible departments.
• Maintain organized electronic and physical files for audit readiness.
• Support leadership with data summaries and compliance reporting dashboards.
• Ensure all documentation meets federal contract and facility standards.
• Coordinate with operational, clinical, security, and administrative teams to obtain required reporting inputs.
• Participate in shift briefings as needed to stay informed of reporting and grievance updates.
• Communicate clearly regarding reporting deadlines, documentation requirements, and grievance status updates.
• Provide professional updates to leadership regarding compliance and grievance trends.
• Ensure effective information flow between departments for reporting purposes.

Skills

Compliance reporting

Grievance management

Documentation systems

Attention to detail

English proficiency

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Tools

Compliance tracking tools

Incident management systems

Job description

Anovaeon, LLC seeks a Program Compliance & Grievance Manager to oversee program-level reporting, documentation accuracy, and the grievance intake, tracking, and resolution process at a federally contracted ICE residential facility in Alexandria, LA. You will coordinate with department leads to collect required data, prepare daily/weekly/monthly reports, and ensure timely submission.

The role also manages grievance timelines, confidentiality, and escalation to leadership and federal authorities