Grid Reliability Dispatcher — 24/7 Outage Expert

110 Duke Energy Business Services, LLC; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Duke Energy is seeking a skilled DCC Operator to monitor, analyze, and manage outage events across the distribution system. You will coordinate field resources, model OMS/DMS data, and support rapid restoration during abnormal conditions and large outages.

The role requires passing SOPD II tests, working a 24/7 rotating schedule, and contributing to emergency and storm response operations at the feeder level and below.

Qualifications

• High-school Diploma/GED required.
• Preferred Associate degree.
• Strong written and verbal communication skills.
• Demonstrated computer and technical aptitude.

Responsibilities

• Direct outage dispatching for feeder level outages and assist with substation outages.
• Review outage information and dispatch field resources to restore power; troubleshoot and locate faults.
• Ensure outage information is accurately modeled in OMS and DMS.
• Maintain accurate distribution model in OMS and DMS for optimal MW reductions.
• Authorize and model HLT, Clearance, DNO, and Information tags in OMS/DMS.
• Monitor DSCADA and DMS alarms and coordinate emergency response.

Skills

Strong communication

Analytical thinking

Problem solving

Education

High school diploma/GED

Associate degree

Tools

OMS

DMS

SCADA

Job description

Duke Energy is seeking a skilled DCC Operator to monitor, analyze, and manage outage events across the distribution system. You will coordinate field resources, model OMS/DMS data, and support rapid restoration during abnormal conditions and large outages.

The role requires passing SOPD II tests, working a 24/7 rotating schedule, and contributing to emergency and storm response operations at the feeder level and below.