Greeter/Luxury Store Host

Wayfair; Houston (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Employee discount

Job summary

Perigold is opening its first luxury retail destination in Houston, and Wayfair is hiring a Luxury Greeter/Store Host to welcome guests and guide them to the right team members for specialized assistance.

You will maintain a pristine front-of-house, answer initial questions about products and services, and help ensure a safe, inviting, luxury shopping environment while collaborating with Designers, Product Specialists, and Sales Associates.

Qualifications

• 1+ year of customer-facing experience in retail or similar setting.
• Strong communication and interpersonal skills with a professional demeanor.
• Ability to use Google Systems (email, Sheets, etc.).
• Energetic, optimistic attitude and willingness to help guests.

Responsibilities

• Be the official first impression of the store, greeting guests warmly.
• Guide guests to showroom areas and connect them with the right team members.
• Maintain a welcoming, immaculate front-of-house area.
• Collaborate with sales/design teams to manage guest flow and handoffs.
• Identify potential safety concerns and escalate to leadership.

Skills

Customer service

Guest greeting

Safety awareness

Google Workspace familiarity

Tools

Google Sheets

Job description

Luxury Greeter/Store Host- Full-Time

Location: Houston, TX

The base pay for this position is $16.00 per hour

The hourly rate may vary depending on location, shift, job-related knowledge, skills and experience. The range listed is just one component of Wayfair’s total compensation package for employees. Depending on the position offered, shift premiums, bonuses, commissions and other forms of compensation may be provided as part of the compensation package, in addition to a comprehensive suite of medical, financial and additional benefits.

Job Description

Perigold, the destination for luxury home, is opening its first physical retail stores, first-of-their-kind luxury retail destinations of 20-30K square feet, with the best products in all styles and from across our catalog including furniture, decor, housewares, and home improvement categories. Come be a part of it! We are looking for a Guest Host who will be responsible for welcoming and introducing guests to our store while simultaneously helping to be the frontline eyes and ears that identify any risks to store safety and security.

The Greeter/Store Host is responsible for delivering the exceptional first impression and welcoming atmosphere that defines the Perigold luxury experience. This role is critical in ensuring every guest feels invited, oriented, and seamlessly connected with the appropriate in-store resources

What you’ll do

• Be the official first impression of the store, warmly greeting and engaging guests at the main entrance in an authentic and highly professional manner.
• Proactively engage with customers to understand the purpose of their visit and provide tailored guidance and directions through the showroom.
• Seamlessly transition customers to the appropriate team members, including Designers, Product Specialists, and other Sales Associates, for specialized assistance.
• Maintain a welcoming presence at the host post, offering clear, friendly information and answering initial questions about the store, products, and services.
• Ensure the entrance and greeting areas are immaculate, organized, and uphold Perigold’s high standards for a luxury environment.

Store Support & Team Collaboration

• Communicate regularly with the sales and design teams to manage guest flow and facilitate smooth customer handoffs.
• Assist with general showroom upkeep and organization as needed to ensure a beautiful and inspiring shopping environment.
• Act as a brand ambassador, consistently embodying our commitment to customer satisfaction and passion for luxury design.

Safety & Store Awareness

• Maintain awareness of all activity near the entrance and throughout the front-of-house area.
• Proactively identify and communicate any potential safety-related concerns on the sales floor to a member of leadership.
• Be prepared to quickly and calmly address immediate safety concerns involving guests or associates and communicate details to management.

What You’ll Need

• 1+ year of customer experience in a retail or other customer facing setting.
• Flexibility availability (including mornings, nights, weekends, some holidays).
• Excellent customer service skills - including written and verbal communication
• Knowledge of Google Systems including email, google sheets, and other google platforms.
• Energetic and optimistic attitude. Ready to take on new challenges.

Physical Requirements

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Compensation & Benefits

• Compensation starting at $16.00 per hour.
• Medical benefits, financial benefits, and a generous employee discount

About Perigold

Perigold is the destination for luxury home. Established in 2017, Perigold offers an unmatched selection of the world’s best design brands, with unique pieces for every style and space. The brand offers the highest quality pieces for home, backed by a quality guarantee and expert concierge support. They also offer free white-glove delivery and 30-day returns on most items. Headquartered in Boston, Massachusetts, Perigold is part of the Wayfair Inc. (NYSE:W) brand portfolio.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].