Assistant Store Manager of Customer Experience

Wayfair; West Palm Beach (FL); On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Medical benefits

Employee discount

Quarterly bonuses

Job summary

Wayfair's Perigold is opening flagship luxury home stores, and this role leads the Guest Experience in West Palm Beach. You’ll oversee Hosts, Visual Merchants, and Service teams, while partnering with Store Manager to drive luxury service standards and training.

You’ll recruit and coach talent, monitor guest experience metrics, and ensure alignment with marketing and stock plans. The position offers fast growth, quarterly bonuses, and day-one benefits.

Qualifications

• 3+ years of management experience in a retail or hospitality environment.
• Demonstrated ability to thrive in a fast-paced, startup environment, including willingness to test innovative ideas.
• Client-centric mindset and strong business acumen.
• Analytical, problem-solving and decision-making skills.

Responsibilities

• Oversee store facility and guest service elements (visual merchandising, hosts, events, guest service agents).
• Maintain luxury experience and service excellence in the store environment.
• Attract, hire, coach, and retain top-performing talent.
• Collaborate with Store Manager to monitor Guest Experience metrics and translate to training and process improvements.
• Communicate performance updates and improvement needs to the team to deliver an exceptional luxury experience.
• Develop and execute training curricula with enablement lead and supplier partners to drive results.
• Coordinate with Corporate visual merchandising and marketing leads to align standards and address issues.
• Partner with Store Manager and leads to ensure alignment with stock planning and supply levels.
• Perform key holder and Manager On Duty duties.

Skills

Store management

Guest experience

Talent development

Operations

Job description

Assistant Store Manager, Guest Experience Lead

Location: West Palm Beach, FL

Brief Overview of Position

Perigold, the destination for luxury home, is opening its first physical retail stores, first-of-its-kind retail destinations of 20-30K square feet, with the best products in all styles and from across our catalog including furniture, decor, housewares, and home improvement categories. Come be a part of it! We are looking for an Assistant Store Manager, Guest Experience Lead to oversee the end-to-end guest experience in the store. This role will oversee a team of in-store Hosts, Visual Merchants, and Service team members, and report directly into the Store Manager. If you are passionate about luxury experience and/or design, looking for rapid growth, and thrive on constant learning and dynamic challenges, this may be the perfect fit.

What you’ll do

• Oversee store facility and guest service experience elements, including visual merchandising, hosts, community liaison (and events), and guest service agents.
• Maintain a high bar for luxury experience and service excellence in the store environment at all times, and establish this culture with direct reports and broader store team.
• Attract, hire, coach, and retain top-performing talent.
• Collaborate with Store Manager to monitor Guest Experience performance metrics, share out to store team, and translate to training and process improvement needed within the store.
• Communicate regularly to team on store performance and improvement needs in order deliver an exceptional luxury experience; inspire team excellence.
• In collaboration with corporate field enablement lead and in partnership with our supplier base as needed, develops and executes training curriculum and schedule to drive results in alignment with sales targets and guest experience goals.
• Maintain close communication and collaboration with Corporate visual merchandising and physical retail marketing leads as well as, Guest Service SWAT team, to ensure alignment with standards and troubleshoot issues.
• Partner with Store Manager and Leads including Logistics and Sales leads to ensure alignment with greater business requirements and expectations (eg new season planning and execution, stock room organization and supply levels).
• Perform key holder and Manager On Duty duties.

What you’ll need

• 3+ years of management experience in a retail or hospitality environment.
• Demonstrated ability to thrive in a fast‑paced, startup environment, including willingness to explore and test innovative ideas and pursue continuous improvement.
• Client‑centric mindset.
• Strong business acumen, and exceptional analytical, problem‑solving, and decision‑making skills.
• Flexibility availability (including mornings, nights, weekends, some holidays).
• Luxury home or hospitality knowledge and experience a plus.

Physical Requirements

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Compensation & Benefits

• Compensation starting at $71,168, which increases based on your relevant experience + substantial quarterly bonuses
• Medical benefits, financial benefits, and a generous employee discount effective on day one of employment

About Perigold

Perigold is the destination for luxury home. Established in 2017, Perigold offers an unmatched selection of the world’s best design brands, with unique pieces for every style and space. The brand offers the highest quality pieces for home, backed by a quality guarantee and expert concierge support. They also offer free white‑glove delivery and 30‑day returns on most items. Headquartered in Boston, Massachusetts, Perigold is part of the Wayfair Inc. (NYSE:W) brand portfolio.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

Assistance for Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry‑leading technology and creative problem‑solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk‑takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well‑positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].