GREETER EMERGENCY CARE CENTER (DAY SHIFT)

Covenant HealthCare; Saginaw (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Retirement plans with employer match

Paid time off

Employee wellness programs

Tuition reimbursement

Job summary

Covenant HealthCare is seeking an ECC Greeter to warmly welcome patients and visitors to the Emergency Care Center and provide supportive tasks under the guidance of the Registered Nurse.

The role emphasizes excellent customer service in line with Covenant HealthCare's Mission and Values, with duties including data collection, safety support, and helping patients navigate the center. This is an on-site, full-time position with ongoing training commitments.

Qualifications

• High School diploma required.
• BLS Heartsaver certification required.
• Mandatory attendance at unit conferences and ongoing training to meet organizational expectations.
• One year of data entry experience preferred.

Responsibilities

• Greets patients, families, and visitors at the Emergency Care Center.
• Assists patients and visitors under the direction of the RN.
• Provides refreshments and assists with basic procedures following standard precautions.
• Maintains clean and orderly ECC Lobby environment.
• Remains flexible to 24-hour staffing patterns and scheduling needs.

Skills

Basic computer skills

Excellent communication

Attention to detail

Time management

Education

High School diploma

BLS Heartsaver

Tools

Office equipment

Job description

Overview

The ECC Greeter is responsible and accountable for a variety of supportive tasks. He/She provides assistance with patients and visitors under the direction of the Registered Nurse. The ECC Greeter demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Overview

The ECC Greeter is responsible and accountable for a variety of supportive tasks. He/She provides assistance with patients and visitors under the direction of the Registered Nurse. The ECC Greeter demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Responsibilities

• Models Covenant’s Mission, Vision and Values of keeping our commitment to Extraordinary Care for Every Generation.
• Reiterates the Covenant HealthCare Values- “We Care” (Working together, Excellence, Customer service, Accountability, Respect, and Enthusiasm).
• Has social contact with patients able to care for and treat them according to the guidelines as defined by Covenant HealthCare.
• Assists with the needs of the patients and visitor needs. Performed under the direction of the RN.
• Greets patients, families, and visitors upon arrival to the Emergency Care Center.
• Assists with simple procedures and follows standard precautions.
• Assists with collecting data regarding presenting complaints.
• Assists registered nurse with providing refreshments to patients and visitors.
• Performs safety measures to prevent fall precautions.
• Ambulates, transports, and positions patients with proper body mechanics, using special equipment as necessary.
• Provides diversion activities, comforts and supports patients and their family.
• Assists the patient and family in learning about the Emergency Care Center and the method of prioritization used when serving patients.
• Maintains clean and orderly ECC Lobby environment.
• Removes, labels, and reports any malfunctioning equipment.
• Remains flexible in cooperation with 24-hour staffing patterns and scheduling needs for provision of care in all inpatient units.
• Other duties as assigned.

Qualifications

EDUCATION/EXPERIENCE

• High School diploma required.
• BLS Heartsaver required.
• Attending unit conferences, required competencies, in-service programs, annual mandatory education, competencies and continuing education activities to meet the organization’s expectations.
• One year of experience in data entry and computer information retrieval preferred.

Knowledge/Skills/Abilities

• Basic computer skills.
• Knowledge of standard office equipment.
• Excellent oral and written communication skills.
• Demonstrated organizational skills.
• Sound judgment in handling confidential or sensitive issues and material.
• Excellent time management, to achieve maximum productivity.
• Attentive to detail.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to maintain punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Constant standing and walking
• Frequent pushing, pulling, twisting, reaching, handling, feeling, talking, hearing, near vision, midrange vision, far vision, depth perception, visual accommodation, color vision and field of vision
• Occasional lifting up to 25 lbs.
• Occasional sitting, lifting, carrying, climbing, balancing, stooping, kneeling, crouching and squatting

Why Work at Covenant HealthCare

At Covenant HealthCare, we are united by a shared mission of providing Extraordinary Care for Every Generation. We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community.

Our Benefits Include

• Comprehensive medical, dental, and vision coverage
• Retirement plans with employer match
• Paid time off to support work-life balance
• Employee wellness programs and mental health support
• Tuition reimbursement, university discounts, and professional development opportunities