Help Desk Specialist

DEFTEC Corporation; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401K with match

Life insurance

Disability insurance

Educational reimbursement

Job summary

DEFTEC Corporation seeks a Help Desk Specialist to support Joint Base San Antonio (JBSA), providing incident management, user account administration, and end-user hardware/software support. You will assist with printers, imaging, domain policies, and remote as well as on-site assistance to government staff.

Strong communication and problem-solving skills are essential, as is the ability to work within regulated environments and adhere to change-management procedures.

Qualifications

• Top Secret/SCI clearance required.
• 2+ years in IT help desk or support roles.
• Experience configuring networks, printers, and user accounts.
• Strong verbal and written communication skills.

Responsibilities

• Provide client system support by opening/closing IT incident tickets, notify customers within 24 hours with daily updates.
• Manage user accounts and distribution lists; administer security groups.
• Configure printers, add/delete computers to/from domain, install and image computers, and provide remote and on-site support.
• Create and issue logon tokens and modify group memberships.
• Maintain workstations, printers, and IT devices; perform vulnerability/patch management and STIG reviews.
• Track all tickets and workflow in Government AIS.

Skills

Clear communication

Team collaboration

Problem solving

Customer service

Tools

Microsoft Windows OS

MS Office

Active Directory

Job description

Help Desk Specialist

Joint Base San Antonio, TX

DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

POSITION OVERVIEW

We are actively seeking to identify personnel to join our team of talented professionals who possess the experience, vision, commitment, and integrity to successfully support us and the 502d Communications Squadron Joint Base San Antonio.

The 502d supports all JBSA customers that require access to the Secure Internet Protocol Router Network (SIPRNET) and Non-Secure Internet Protocol Network (NIPRNET). 502 CS performs touch maintenance and support for network infrastructure and servers, provides service desk, server administration, Unified Capabilities, client systems support, information assurance and communications security, project management, and requirements desk support.

JOB RESPONSIBILITIES:

• Provide Client System Support by opening and closing IT incident tickets (trouble tickets), resolve problems quickly and effectively, and shall notify customers within 24 hours with daily updates until completion.
• Manage/administer user accounts (create, modify, reset, unlock, delete), administer organizational accounts (create, disable, delete), and administer distribution lists and security groups (create, delete).
• Configure network and stand-alone printers, add/delete computers to/from the domain, configure network interface cards, create computer names, install and image computers, clear security logs, coordinate with outside agencies on network administration issues, and provide computer support both remotely and at customer's locations.
• Create and issue logon token cards and modify group account membership and permissions.
• Maintain workstations, printers, and handheld IT devices to include physical preventive maintenance, vulnerability/patch management, Security Technical Implementation Guides (STIG) reviews/audits, and license management of software in use.
• Maintain electronic software libraries and physical software media in accordance with current government guidance.
• Support the government's equipment custodian in managing hardware on the 502 CS IT Hardware Inventory.
• Adhere to locally established change management procedures to ensure an orderly process for system configuration changes.
• Track all assigned work, trouble tickets, and workflow in Government AIS.

QUALIFICATIONS:

Required Qualifications:

• Top Secret/SCI clearance
• Qualified in the administration of the current and/or previous Windows OS with 2 years of experience or be a Microsoft Certified Professional with 1 or more years of experience.
• In-depth technical knowledge with 4 years of experience in the installation, maintenance and repair of network client/workstation hardware, printers and other peripheral equipment.
• In-depth technical knowledge and 4 years of experience in the installation, configuration, documentation, operation and maintenance of Microsoft client operating systems, applications and 3rd party software.
• Two (2) years of experience in clearing and sanitizing IT equipment that has been exposed to a classified environment in preparation for turn in to the Defense Logistics Agency.
• Basic knowledge of government programs working within Government network rules and guidelines.
• Very good working knowledge and 2 years of experience on Microsoft applications.
• Very good verbal and writing skills.

In addition to the responsibilities outlined in this job description, employees may be assigned administrative, reporting, training, or other business-related tasks necessary to support DEFTEC operations, customer requirements, and contract performance.

DEFTEC offers a comprehensive whole-life benefits package that includes medical, dental, vision, holiday, paid time off, 401K with a match, life insurance, short/long-term disability, and educational reimbursement.

DEFTEC is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

AAP/EEO Statement

DEFTEC Corp is an Equal Opportunity and Affining Action Employer and prohibits discrimination and harassment of any typebased on actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding),gender, gender identity, and gender expression, religious creed,disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.