Greeter

SERCO of Texas, Inc.; Laredo (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

SERCO of Texas, Inc. is seeking a Greeter for Workforce Solutions for South Texas. The role is the first point of contact for customers and visitors, creating a welcoming environment while guiding them to the appropriate services such as WorkInTexas and VOS systems.

Strong bilingual skills and customer service experience are preferred. The Greeter assists with registrations, data entry for MIS, and access to resources including WIOA programs and Employment Services.

Qualifications

• High school diploma or GED required.
• Strong customer service orientation with the ability to build rapport with diverse clientele.
• Knowledge of Workforce Solutions programs and services.
• Bilingual (English/Spanish) strongly preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Provides a friendly greeting and directs customers to appropriate services based on needs.
• Directs customers and summarizes Workforce Solutions services as needed.
• Assist with work applications and encourage completion when appropriate.
• Navigate MIS systems and update records as required.
• Maintain information materials near the office entry and assist with curbside/virtual lab services.

Skills

Customer service

Bilingual (English/Spanish)

Verbal and written communication

Multitasking

MIS data entry

Education

High school diploma or GED

Tools

WorkInTexas

VOS

MIS systems

Job description

Greeter

Workforce Solutions for South Texas - Greeter is the first point of contact for all customers and visitors entering our Center. This Greeter will create a welcoming and professional atmosphere while supporting efficient customer flow. The Greeter plays a critical role in assessing customer needs, ensuring proper registration in the Work In Texas / VOS system, and directing individuals to appropriate services, including WIOA programs, Employment Services, Veterans Services, and other workforce development resources. The Greeter helps individuals access resources and guidance needed to successfully move into new career opportunities.

DUTIES AND RESPONSIBILITIES:

• Provides a friendly greeting and suggests the best route for a customer to obtain desired service based on a brief conversation with each customer

• Understands entire office operations sufficiently to direct customers appropriately
• May summarize Workforce Solutions services to customers who ask what we do
• Offers work application and encourages completion when appropriate
• May check for previous work registration or other service and updates MIS systems
• Provides information about community resources

• Assures that needed materials are available to the public near the office entry
• Demonstrates interest and concern for all customers, treating them with respect and care.
• May assist customers by telephone, virtually, or in person using the resource room computers to assess goals, provide information, and assist job seekers transitioning to new employment.
• Assists customers in navigating computer-based information sources such as WorkInTexas.com and My Texas Careers.
• Guides customers on educational opportunities, training programs, and other available resources.
• Explains to customers the variety of software programs available for their use.

• Monitors computers and printers to ensure they are in good working order; performs limited troubleshooting and submits maintenance requests when necessary.
• Operates and monitors the use of fax machines, copiers, and phone banks.
• Provides career and job information through computer systems and printed materials.
• Keeps accurate daily usage records for the Resource Room and performs data entry for various reports.
• Assists in maintaining inventory of Resource Room materials; responsible for the custody, care, and safekeeping of agency property, and manages expendable supplies.
• Conducts outreach phone calls to job seekers listed on UI and Dislocated Worker (DW) reports.
• Assists with curbside and virtual lab services.
• Manages VOS and WorkInTexas systems.
• Meets or exceeds daily, monthly, and year-to-date performance goals.
• Adheres to the mission of SERCO.
• Performs other related duties as assigned.

EDUCATION AND EXPERIENCE:

• High school diploma or GED required.
• Strong customer service orientation with the ability to build rapport, empathy, and trust with a diverse clientele
• Demonstrated knowledge of Workforce Solutions programs and services
• Bilingual (English/Spanish) strongly preferred.
• Excellent verbal and written communication skills.

• Has knowledge of the workplace, jobs, and requirements for entry into those jobs.
• Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who at Workforce Solutions can help
• Ability to multitask, prioritize responsibilities, and maintain detailed customer records.

• Proficient in or able to learn various computer software programs, office equipment, and Internet-based tools.
• Able to interact with customers in a positive, respectful, and productive manner.
• Strong organizational and time management skills.
• Experience delivering presentations.

SPECIAL REQUIREMENTS:

• Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas.
• Must have access to reliable transportation in order to travel within service area.
  • PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
  • WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications.

Physical demands and work environment:

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.