Greeter

SWCHC, Inc.; Bridgeport (CT); On-site; USD 30,000 - 45,000; Full time

Job summary

A healthcare organization in Bridgeport, CT, is seeking an individual to maintain confidentiality and professionalism while greeting patients. Responsibilities include managing patient flow and effectively communicating with the clinical team. Candidates must be bilingual in English and Spanish, possess strong customer service skills, and have proficiency in data entry and Electronic Medical Management systems. This is a vital role in ensuring a smooth operation within the health center.

Qualifications

• Strong customer service focus is essential.
• Bilingual in English and Spanish is required.
• Effective verbal and written communication skills are necessary.

Responsibilities

• Greet and interact with patients and visitors professionally.
• Communicate effectively with the clinical team.
• Manage incoming delivery packages.

Skills

Customer service

Bilingual (English and Spanish)

Effective verbal communication

Data entry

Microsoft Word

Microsoft Outlook

Microsoft Excel

Teamwork

Problem solving

Education

High School Diploma or equivalent

Tools

Electronic Medical Management systems (EPIC)

Job description

SUMMARY

Maintain an atmosphere of confidentiality and professionalism when greeting patients and direct them to appropriate department. Ensure smooth and expedient flow of patients within the health center.

SPECIFIC DUTIES AND RESPONSIBILITIES

All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA).

• Greet and interact with patients, visitors and guests in a professional manner
• Communicate effectively with clinical team including providers, nursing, and other administrative staff
• Responsible in receiving and signing for incoming delivery packages
• Collaborates with security staff to notify of arising emergencies on premises
• Resourceful in problem solving and conflict resolution

EXPERIENCE

• Strong customer service focus
• Bi‑lingual in English and Spanish (Required)
• Effective verbal and written communication skills
• Proficient skills in Data Entry, Microsoft Word, Outlook, Excel
• Proficient in working with Electronic Medical Management systems (EPIC)
• Exhibit teamwork orientation and able to display good judgment
• Organized and able to manage competing priorities
• Resourcefulness in problem solving and conflict resolution

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the manual dexterity sufficient to operate phones, computers, and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. This person must have the ability to travel as required to work with staff.

EDUCATION

High School Diploma or High School equivalency Diploma required