Greenville Taproom Server

New Realm Brewing; Greenville (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

New Realm Brewing in Greenville is seeking enthusiastic team members to enhance the guest experience. Responsibilities include attentively meeting patrons' needs, communicating the menu details, and ensuring a safe environment. Ideal candidates will have at least 1 year in a restaurant setting and exhibit strong communication and customer service skills. A high school diploma or equivalent is preferred. Join us for an exciting opportunity in a vibrant and dynamic team environment!

Qualifications

• 1 year experience in a restaurant and/or taproom.
• Ability to read and comprehend simple instructions and communicate clearly.
• Must be able to speak English.

Responsibilities

• Optimize the guest experience by assessing and meeting patrons’ needs.
• Absorb and communicate detailed information about the menu.
• Anticipate guests’ needs and proactively address issues.

Skills

Customer Service

Communication

Team Player

Initiative

Education

High School Diploma or better

Job description

Good Food, Great Beer, and now we have Spirits! Come join our energetic team at our Greenville LOCATION!

Our ideal candidates are energetic and upbeat, self‑motivated and disciplined. You will be responsible for optimizing the guest experience, assessing and meeting patrons’ needs, while working as part of a large, cohesive team. Passion for (and a little bit of knowledge of) local craft beer is always a plus!

Duties and Responsibilities

• Be timely and dependable.
• Absorb and communicate detailed information about a frequently‑changing beer & food menu.
• Actively anticipate guests’ needs and address issues proactively.
• Maintain a safe and secure work environment.
• Perform transactions accurately and efficiently via Toast POS.
• Perform opening/closing tasks and sidework duties as a self‑starter.
• Recognize and potentially address, with management assistance, intoxicated, disruptive, or threatening patrons.
• Consistently meet all best practice standards set in the employee handbook and during training.

Qualifications

• Customer Service
• Communication
• Helping Others
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Safety and Security – Observes procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Attendance/Punctuality – Consistently at work and on time; ensures responsibilities are covered when absent.
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative – Volunteers readily.

Education

High School or better is preferred but not required.

Experience

1 year experience in a restaurant and/or taproom.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to present the menu to guests and answer questions. Must be able to speak English.

Reasoning Ability

Ability to apply common‑sense understanding to carry out simple one‑ or two‑step instructions. Ability to deal with standardized situations with occasional or no variables.

Physical Demands

Regular standing, walking, use of hands to grasp, reach with hands and arms, talking, hearing, tasting, and smelling. Frequently climbing 1 to 3 flights of stairs. Occasionally sitting, stooping, kneeling, and crouching. Regularly lifting and/or moving up to 10 pounds such as a tray filled with food and drink. Specific vision abilities required: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

Frequent exposure to outside weather conditions seasonally during spring, summer, and fall when the outdoor patio is open. Occasional exposure to toxic or caustic chemicals. Noise level usually moderate and can occasionally be loud.