GreenDrop Associate Supervisor

Savers, Inc.; Raleigh (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Bundled health plans (medical, Rx, eye

Life insurance

401(k) with company match

Paid time off

Mental health services

Job summary

GreenDrop is hiring an Associate Manager to lead field teams and ensure exceptional donor service. The role covers supervision, onboarding, and operations across multiple NC sites, including travel between locations. You will engage directly with donors, manage schedules, and uphold our values of integrity and service.

The role requires hands-on leadership, reliability, and the ability to develop staff while maintaining safety and quality across daily interactions with donors and drivers.

Qualifications

• Leadership and management of teams in a customer service setting.
• Strong customer service orientation with excellent communication skills.
• Ability to identify problems and propose practical solutions.
• Attention to cleanliness, organization and detail.
• Reliability and punctuality with flexible scheduling.
• Honesty and integrity in daily tasks and interactions.
• Clear written and verbal communication; ability to set priorities and multi-task.
• Ability to work independently or as part of a team and maintain confidentiality.
• Basic math skills and proficiency with Microsoft Office.
• Willing to pass background checks and maintain a clean driving record.
• Adaptability to Saver’s culture and values.

Responsibilities

• Train and coach team members including associates and trainees.
• Directly engage in the field with oversight of 20–30 sites regularly.
• Manage direct report functions for Area Manager including hiring and coaching.
• Assist Area Manager with applications, interviews and onboarding.
• Manage supplies, assets, and maintenance at each site.
• Coordinate pickups and communicate timely requests.
• Interact with donors with good judgment and customer focus.
• Maintain an optimistic disposition and strong donor service mindset.
• Work independently with integrity and sound decision making.

Skills

Team leadership

Customer service

Problem solving

Attention to detail

Reliability

Integrity

Communication

Prioritization

Independent work

Confidentiality

Math skills

MS Office

Flexibility

Background check

Driving record

Culture fit

Education

High school diploma or equivalent

2+ years supervisory customer service experience

Tools

Microsoft Office

Job description

Description

Job Title: Associate Manager

Who we are:

GreenDrop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly.

By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse.

GreenDrop® accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop® at gogreendrop.com.

[Footnote disclosure: GreenDrop® is a for-profit company and registered professional fundraiser where required. ]

What you can expect:

• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members.
• We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including:

• Bundled health plans such as medical, Rx, dental and vision.
• Company-paid life insurance for extra protection and peace of mind.
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

Summary:

The GreenDrop Associate Manager role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each day. This highly self-motivated individual will lead by example and demonstrate our Company's core values as well as respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions:

• Train and coach the Associate Manager in Training role, new team members, as well as existing team members on all company policies and procedures
• Responsible for actively engaging in the field with direct oversite to 20 to 30 sites on a regular basis
• Responsible for all direct report functionality of an Area Manager which includes hiring, coaching, counseling, firing duties, tracking time, and any other people management/development needs
• Support Area Manager by reviewing applications, conducting interviews, selection of talent, and completing onboarding activities
• Manage supplies, assets, and all maintenance requests at each site
• Ensures timely requests of all pickups are communicated
• Independently and collaboratively interacts with donors while exercising good judgment,
• Maintains a positive and optimistic disposition, and demonstrating a successful customer focused mindset
• Able to work independently without supervision and hold a high level of integrity and independent decision making
• Builds a culture of customer service by providing donors with friendly, helpful, and efficient service in every interaction i.e., impeccable donor/customer interactions, appropriately representing the GreenDrop brand while in uniform
• Assist donors and truck drivers with donated merchandise, including unloading donations from vehicles; treats donated items respectfully; communicates the company’s nonprofit relationship; and invites donors to “come back again” and to encourage their family and friends to do the same.
• Work efficiently and call for additional assistance as needed.
• Follows standards in place to protect Team Members and donors to provide a safe environment to work which includes but is not limited to, picking up loose items on the floor, cleaning up breakages or spills, cleaning and disinfecting to required standards, and following product safety guidelines
• Takes responsibility for reporting any hazard or injury to management
• Wear tablet holder while recording donor information in company iPad
• Continuously organize donations in the stock room throughout the shift
• Complete and send daily and weekly supply needs to the Area Manager
• Other duties assigned by manager

Job Description:

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Required Knowledge, Skills and Abilities:

• Ability to lead and manage effective teams and lead within a team environment
• Demonstrate customer service skills
• Ability to identify problems and recommend solutions
• Attention to cleanliness, organization and detail
• Reliable transportation and commitment to attendance and punctuality
• Honesty and integrity
• Ability to communicate orally and in writing and possess excellent verbal and written communication skills
• Ability to set priorities, meet deadlines and multi-task with minimal supervision
• Ability to work independently or as part of a team
• Ability to maintain confidentiality of all information
• Basic math skills
• Working knowledge of Microsoft Office including Word, Excel, and Outlook.
• Willing and able to work a flexible schedule as position dictates
• Satisfactory pass physical and background exams
• Clean driving record
• Ability to work within Saver’s culture

Minimum Required Education, Training and Experience:

• High school degree or equivalent
• Minimum of 2 years in a supervisory customer service role leading 10 or more team members

Physical Requirements:

• Reaching overhead 30% of time
• Pushing and pulling 65% of time
• Standing 100% of time
• Bending and crouching 60% of time
• Repetitive use of hands 70% of time
• Grasping items with hands 80% of time
• Lifting and carrying 50 lbs

FLSA Status:

• Non-Exempt

Tools and Equipment Used:

• Cell phone and/or laptop for data entry
• Cell phone to communicate
• Use all company supplied safety equipment as defined in the operating and safety manuals

Travel:

• Must be able to travel between specified sites on a regular basis within geographic territory as well as assist in neighboring territories when needed
• Car travel within their territory continuously
• May be asked to travel to outside territories that travel by air within the United States

Work Address:

• 251 Faith Rd.,Salisbury, NC 28146
• 4711 Hope Valley Rd.,Durham, NC 27707
• 5450 New Hope Commons Dr.,Durham, NC 27707
• 6325 Falls of Neuse Rd.,Raleigh, NC 27615

Savers/GreenDrop is an E-Verify employer