GreenDrop Associate Supervisor

Savers | Value Village; Henderson (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Smoking cessation program

Diabetes management coaching

On-demand care options

401(k) with company match

Paid time off

Mental health services

Job summary

GreenDrop is seeking an Associate Manager to lead day-to-day donor service across 20–30 sites, modeling integrity, respect, and teamwork. This hands-on role requires coaching staff, ensuring safety, and delivering exceptional donor experiences in a fast-paced, mission-driven environment.

You will train new managers, manage supplies, oversee interviews, and collaborate with Area Manager to meet targets while maintaining high standards of cleanliness and customer care.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years in a supervisory customer service role leading 10+ team members.

Responsibilities

• Train and coach new Associate Managers in Training and existing team members on all company policies and procedures.
• Actively engage in the field with direct oversight of 20–30 sites.
• Perform all functional responsibilities of an Area Manager: hiring, coaching, counseling, firing duties, tracking time, people management and development.
• Support Area Manager in reviewing applications, conducting interviews, selecting talent, and completing onboarding activities.
• Manage supplies, assets, and maintenance requests at each site; ensure timely pickup requests are communicated.
• Interact independently or collaboratively with donors, exercising good judgment and maintaining a positive, customer‑focused mindset.
• Provide friendly, helpful, and efficient donor service; represent GreenDrop brand in uniform.
• Assist donors and truck drivers with donated merchandise, unloading, and respecting donated items; promote repeat donations.
• Work efficiently, request assistance as needed, and follow safety and cleanliness standards to protect team members and donors.
• Report hazards or injuries to management; record donor information on tablet.
• Organize donations in the stock room throughout the shift.
• Prepare and send daily and weekly supply needs to the Area Manager.
• Perform other duties assigned by manager.

Skills

Team leadership

Customer service

Problem solving

Attention to detail

Time management

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Title: Associate Manager

GreenDrop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco‑friendly.

What You Can Expect

• Work in a purpose‑driven company with an impactful business model.
• Career growth investment with aggressive expansion plans.
• Diverse team with varied backgrounds and perspectives.

What You Get

Comprehensive onboarding and training from day one. In‑house expertise from Savers University.

Benefits Offerings

• Bundled health plans (medical, Rx, dental, vision).
• Company‑paid life insurance.
• Programs: smoking cessation, diabetes management coaching, on‑demand care options.
• A 401(k) plan with generous company matching.
• Paid time off for leisure or other hobbies.
• Mental health services.

Role Summary

The Associate Manager role is critical to ensuring exceptional service to donors each day. This self‑motivated individual will lead by example, demonstrating core values such as respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

• Train and coach new Associate Managers in Training and existing team members on all company policies and procedures.
• Actively engage in the field with direct oversight of 20–30 sites.
• Perform all functional responsibilities of an Area Manager: hiring, coaching, counseling, firing duties, tracking time, people management and development.
• Support Area Manager in reviewing applications, conducting interviews, selecting talent, and completing onboarding activities.
• Manage supplies, assets, and maintenance requests at each site; ensure timely pickup requests are communicated.
• Interact independently or collaboratively with donors, exercising good judgment and maintaining a positive, customer‑focused mindset.
• Provide friendly, helpful, and efficient donor service; represent GreenDrop brand in uniform.
• Assist donors and truck drivers with donated merchandise, unloading, and respecting donated items; promote repeat donations.
• Work efficiently, request assistance as needed, and follow safety and cleanliness standards to protect team members and donors.
• Report hazards or injuries to management; record donor information on tablet.
• Organize donations in the stock room throughout the shift.
• Prepare and send daily and weekly supply needs to the Area Manager.
• Perform other duties assigned by manager.

Required Knowledge, Skills and Abilities

• Lead and manage effective teams; lead within a team environment.
• Demonstrate customer service skills.
• Identify problems and recommend solutions.
• Attention to cleanliness, organization, and detail.
• Reliable transportation; commitment to attendance and punctuality.
• Honesty and integrity.
• Excellent oral and written communication.

Additional Skills

• Set priorities, meet deadlines, and multi‑task with minimal supervision.
• Work independently or as part of a team.
• Maintain confidentiality.
• Basic math skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Work flexible schedule as position dictates.
• Satisfy physical and background exam requirements.
• Clean driving record.
• Work within Savers culture.

Minimum Required Education, Training and Experience

• High school diploma or equivalent.
• Minimum 2 years in a supervisory customer service role leading 10+ team members.

Physical Requirements

• Reaching overhead 30% of time.
• Pushing and pulling 65% of time.
• Standing 100% of time.
• Bending and crouching 60% of time.
• Repetitive use of hands 70% of time.
• Grasping items 80% of time.
• Lifting and carrying 50 lbs.

FLSA Status

Non‑Exempt

Tools and Equipment Used

• Cell phone and/or laptop for data entry.
• Cell phone to communicate.
• Company‑supplied safety equipment.

Travel

• Travel between specified sites regularly within geographic territory; assist neighboring territories.
• Car travel continuously within territory.
• Potential travel to outside territories by air within the United States.

Work Address

• Remote within specified geographic area:
  5010 S. Fort Apache Rd., Las Vegas, NV 89148
  645 S. Green Valley Pkwy, Henderson, NV 89052
  210 N. Boulder Hwy, Unit 160, Henderson, NV 89015
  850 S. Rancho Dr., Las Vegas, NV 89106
  10420 W. Cheyenne Ave., Las Vegas, NV 89129
  6415 N. Decatur Blvd., Las Vegas, NV 89131
  6191 Centennial Center Blvd., Las Vegas, NV 89149

Savers/GreenDrop is an E‑Verify employer.