GreenDrop Associate Supervisor

Jobvite, Inc.

Wethersfield, West Hartford, Leominster (CT, CT, MA)

On-site

USD 42,000 - 64,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

401k plan

Paid time off

Life insurance

Mental health services

Employee training

Job summary

The GreenDrop Associate Manager role is critical to our success, guiding donors and team members with integrity and care across multiple sites in CT. You will train and coach new staff, and ensure consistent performance and service standards throughout the network.

Travel between sites is required, including regular interaction with donors and logistics partners, while maintaining a safe, organized, and welcoming environment for all customers.

Qualifications

Leadership experience in a supervisory role managing 10+ team members.
Strong customer service orientation and problem-solving abilities.
Clear written and verbal communication and ability to multi-task.

Responsibilities

Lead and coach the Associate Manager in Training role and new hires across sites.
Oversee 20–30 sites with direct oversight and people management duties.
Assist Area Manager with hiring, onboarding, and talent development.

Skills

Team leadership

Customer service

Communication

Attention to detail

Attendance & punctuality

Education

High school degree or equivalent

Tools

Microsoft Office

Job description

Supply Chain/LogisticsWethersfield,ConnecticutWest Hartford,ConnecticutLeominster,MA

GreenDrop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly.

By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse.

GreenDrop® accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop® at gogreendrop.com.

[Footnote disclosure: GreenDrop® is a for-profit company and registered professional fundraiser where required.]

What you can expect:

To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members.
We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including :

Bundled health plans such as medical, Rx, dental and vision.
Company-paid life insurance for extra protection and peace of mind.
Programs to stop smoking, diabetes management coaching, and on demand care options.
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Paid time off from work for leisure or other hobbies.
A range of mental health services to assist you in managing daily life.

Summary:

The GreenDrop Associate Manager role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each day. This highly self-motivated individual will lead by example and demonstrate our Company's core values as well as respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions:

Train and coach the Associate Manager in Training role, new team members, as well as existing team
members on all company policies and procedures
Responsible for actively engaging in the field with direct oversite to 20 to 30 sites on a regular basis
Responsible for all direct report functionality of an Area Manager which includes hiring, coaching,
counseling, firing duties, tracking time, and any other people management/development needs
Support Area Manager by reviewing applications, conducting interviews, selection of talent, and
completing onboarding activities
Manage supplies, assets, and all maintenance requests at each site
Ensures timely requests of all pickups are communicated
Independently and collaboratively interacts with donors while exercising good judgment,
Maintains a positive and optimistic disposition, and demonstrating a successful customer
Able to work independently without supervision and hold a high level of integrity and independent
decision making
Builds a culture of customer service by providing donors with friendly, helpful, and efficient service in
every interaction i.e., impeccable donor/customer interactions, appropriately representing the GreenDrop brand while in uniform
Assists donors and truck drivers with donated merchandise, including unloading donations from
vehicles; treats donated items respectfully; communicates the company’s nonprofit relationship; and
invites donors to “come back again” and to encourage their family and friends to do the same.
Work efficiently and call for additional assistance as needed.
Follows standards in place to protect Team Members and donors to provide a safe environment to
work which includes but is not limited to, picking up loose items on the floor, cleaning up breakages or
spills, cleaning and disinfecting to required standards, and following product safety guidelines
Takes responsibility for reporting any hazard or injury to management
Wear tablet holder while recording donor information in company iPad
Continuously organize donations in the stock room throughout the shift
Complete and send daily and weekly supply needs to the Area Manager
Other duties assigned by manager

Job Description:

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Required Knowledge, Skills and Abilities:

Ability to lead and manage effective teams and lead within a team environment
Demonstrate customer service skills
Ability to identify problems and recommend solutions
Attention to cleanliness, organization and detail
Reliable transportation and commitment to attendance and punctuality
Honesty and integrity
Ability to communicate orally and in writing and possess excellent verbal and written communication
skills
Ability to set priorities, meet deadlines and multi-task with minimal supervision
Ability to work independently or as part of a team
Ability to maintain confidentiality of all information
Basic math skills
Working knowledge of Microsoft Office including Word, Excel, and Outlook.
Willing and able to work a flexible schedule as position dictates
Satisfactory pass physical and background exams
Clean driving record
Ability to work within Saver’s culture

Minimum Required Education, Training and Experience:

High school degree or equivalent
Minimum of 2 years in a supervisory customer service role leading 10 or more team members

Physical Requirements:

Reaching overhead 30% of time
Pushing and pulling 65% of time
Standing 100% of time
Bending and crouching 60% of time
Repetitive use of hands 70% of time
Grasping items with hands 80% of time
Lifting and carrying 50 lbs

FLSA Status:

Tools and Equipment Used:

Cell phone and/or laptop for data entry
Cell phone to communicate
Use all company supplied safety equipment as defined in the operating and safety manuals

Travel:

Must be able to travel between specified sites on a regular basis within geographic territory as well as assist in neighboring territories when needed
Car travel within their territory continuously
May be asked to travel to outside territories that travel by air within the United States

Work Address: