German, Italian or French speaking VIP Account Manager

Triskel Consulting; Panama City Beach (FL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an experienced VIP Account Manager to join their dynamic team. In this role, you will be instrumental in fostering strong relationships with high-value players, ensuring their loyalty through exceptional service and tailored experiences. Your expertise in the iGaming sector will be key to understanding player preferences and delivering personalized promotions. This position offers the chance to work in a fast-paced environment where your contributions will directly impact player satisfaction and retention. If you are passionate about customer service and have a knack for building lasting relationships, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Expertise in the iGaming industry with a focus on VIP management.

Responsibilities

• Develop personalized relationships with high-value players.
• Serve as the main contact for VIP players, addressing inquiries and concerns.
• Monitor player activity to enhance engagement and retention.

Skills

Customer Service

VIP Player Management

Communication Skills

Analytical Skills

Problem-Solving Skills

Interpersonal Skills

Data-Driven Decision Making

Education

Bachelor's Degree in a Related Field

Tools

CRM Tools

Job description

Our client, an international player within the online entertainment sector, is building a new VIP team and looking for experienced VIP Account Managers for the different markets they operate in. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market. Your primary responsibility will be to deliver exceptional customer service, build lasting relationships, and provide tailored experiences to ensure the loyalty and satisfaction of the VIP players.

Responsibilities

• Develop and maintain strong, personalized relationships with high-value players in your market.
• Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
• Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
• Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
• Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
• Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
• Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
• Handle VIP player complaints and disputes with a focus on fair and efficient resolutions.
• Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.

Requirements:

• Bachelor's degree in a related field or equivalent work experience.
• Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
• Profound understanding of your country's iGaming market, along with in-depth knowledge of player preferences.
• Outstanding communication and interpersonal skills.
• Bilingual or native level of Swiss German as well as good communication skills in English.
• A customer-centric mindset with a firm commitment to delivering top-tier customer service.
• Strong analytical capabilities, with a data-driven approach to decision-making.
• Proficiency in using customer relationship management (CRM) tools and other relevant software.
• Ability to work effectively both independently and as part of a team.
• Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
• Exceptional problem-solving skills and the capacity to remain composed under pressure.
• Availability to work on shifts Monday to Sunday until 2:00 AM (night shifts and weekends are worked from home).