Graphics Account Lead - Workflow & Quality Champion

Accredo Packaging, Inc.; Sugar Land (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Accredo Packaging, Inc. in Sugar Land is seeking a Graphics Specialist Lead to coordinate daily activities and workflows within the Graphics department, ensuring customer requirements and production specs are executed accurately.

This role provides day-to-day leadership, technical guidance, and support to Graphics Account Specialists, assists with process improvements, and helps maintain consistency across graphics workflows including color management and artwork approvals for customer projects.

Qualifications

• Bachelor’s degree in Graphic Communications, Graphic Design, Printing Technology, Business Administration, or related field.
• Minimum of 5 years of experience in graphic design, graphics operations, customer service, account management, or a related field.
• Proficiency with Adobe Creative Cloud applications (including Photoshop) and Microsoft Office required.
• Experience with separation software such as Esko, ArtPro, ArtPro Plus, Pilot, or similar applications preferred.

Responsibilities

• Coordinate daily activities and workload assignments for Graphics Account Specialists to ensure timely and accurate completion of assigned work.
• Provide day-to-day work direction, coaching, training, and technical guidance to Graphics Account Specialists.
• Serve as a technical and quality resource for the team, promoting consistency in policy application, customer service, graphics processes, and quality standards.
• Manage assigned customer accounts while performing Graphics Account Specialist responsibilities, including project coordination, customer communication, artwork approvals, and issue resolution.
• Communicate clearly and effectively with customers, Sales, Customer Service, Color Separators, Designers, Prepress, and Production regarding graphics requirements, specifications, approvals, and production issues.
• Coordinate and manage customer expectations related to artwork, separations, specifications, proofs, and graphics workflow requirements.
• Perform incoming graphics file inspections and review production order materials and finished product requirements to ensure artwork and specifications meet applicable production requirements.
• Update and maintain order specifications for internal and external customers, separate customer-provided artwork as required, and coordinate the preparation and submission of proofs and PDFs for customer approval.
• Support the development, implementation, and continuous improvement of standardized graphics processes and workflows.
• Monitor team workload, prioritize assignments, and provide support to ensure departmental deadlines and customer commitments are met.
• Assist management with training, onboarding, and development of Graphics Account Specialists.
• Partner with Production and other departments to improve workflow efficiency and support print-ready artwork requirements and customer specifications.

Skills

Graphic design

Communication

Project coordination

Coaching

Attention to detail

Education

Bachelor’s degree in Graphic Communications or related field

Tools

Adobe Creative Cloud (Photoshop)

Esko

ArtPro / ArtPro Plus

Pilot

X-Rite color management tools

Job description

Accredo Packaging, Inc. in Sugar Land is seeking a Graphics Specialist Lead to coordinate daily activities and workflows within the Graphics department, ensuring customer requirements and production specs are executed accurately.

This role provides day-to-day leadership, technical guidance, and support to Graphics Account Specialists, assists with process improvements, and helps maintain consistency across graphics workflows including color management and artwork approvals for customer projects.