Graphic Design & Prepress Specialist (Customer Support)

Kentucky Printing; Richmond (KY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid time off (PTO)

Paid holidays

Monday–Friday daytime schedule

Training on equipment and workflow

Growth opportunities

Job summary

Kentucky Printing is seeking a hands-on Graphic Design, Prepress & Customer Service Associate to support print production from file intake through finishing. You will proof and troubleshoot customer files, ensuring accuracy and timely communication with customers to clarify requirements and resolve issues.

Expect to work with Adobe InDesign, Illustrator, and Acrobat on onsite projects in Richmond, KY. The role emphasizes attention to detail, reliability, and the ability to manage multiple jobs

Qualifications

• Preferred experience in prepress, graphic design, commercial printing, or related field.
• Open to candidates with strong foundational skills who are eager to learn.

Responsibilities

• Prepare, proof, and troubleshoot customer files for print production.
• Review files for production readiness, including sizing, bleeds, resolution, fonts, color, and other required specifications.
• Communicate directly with customers to clarify requirements, resolve file problems, answer questions, and manage turnaround expectations.
• Operate digital production presses and prepare completed jobs for the next stage of production.
• Follow assigned work from file intake through production and finishing.
• Make minor customer-requested artwork or file corrections when needed.
• Learn and use in-house prepress, estimating, and workflow systems.
• Collaborate with the production team to ensure jobs remain accurate and are completed on schedule.

Skills

Prepress experience

Graphic design

Customer service

Attention to detail

Multitasking

Learning mindset

Ownership of job

Tools

Adobe InDesign

Adobe Illustrator

Adobe Acrobat

Job description

Kentucky Printing is seeking a hands-on Graphic Design, Prepress & Customer Service Associate to support print production from file intake through finishing. You will proof and troubleshoot customer files, ensuring accuracy and timely communication with customers to clarify requirements and resolve issues.

Expect to work with Adobe InDesign, Illustrator, and Acrobat on onsite projects in Richmond, KY. The role emphasizes attention to detail, reliability, and the ability to manage multiple jobs